Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jade Fortune

Middletown,DE

Summary

Dynamic sales professional with extensive experience at Signet Jewelers Inc., excelling in team building and client relationship management. Proven track record in boosting sales through innovative strategies and effective communication. Certified Diamontologist with expertise in KPI monitoring, fostering a collaborative environment that enhances performance and drives success.

Experienced with sales team leadership, customer relationship management, and strategic planning. Utilizes sales strategies to drive revenue growth and improve client satisfaction. Track record of effective communication and team collaboration, ensuring consistent achievement of sales goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Sales Manager

Signet Jewelers Inc.
03.2019 - Current
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Assisted sales team with completing customer transactions and managing issues.
  • Developed strong client relationships for repeat business and increased referrals.

Sales General Manager

Signet Jewelers Inc.
11.2015 - 02.2019
  • Collaborated with cross-functional teams to develop innovative product offerings tailored to customer needs.
  • Negotiated profitable contracts with suppliers, reducing overall operational costs for the company.
  • Established effective communication channels within the organization, fostering a collaborative environment that drove success across departments.
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.

Assistant Sales Manager

Signet Jewelers Inc.
11.2014 - 11.2015
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Assisted sales team with completing customer transactions and managing issues.
  • Developed strong client relationships for repeat business and increased referrals.
  • Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
  • Completed store opening and closing procedures by counting drawers and managing security.

Assistant Sales Manager

Signet Jewelers Inc.
08.2012 - 11.2014
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Assisted sales team with completing customer transactions and managing issues.
  • Developed strong client relationships for repeat business and increased referrals.

Sales Associate

Signet Jewelers Inc.
06.2010 - 08.2012
  • Organized cases and signage to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.

Education

High School Diploma -

Strath Haven High School
Wallingford, PA
06-2006

Skills

  • Goals and performance
  • Team building and development
  • Sales reporting
  • Sales goals
  • Staff management
  • Sales expertise
  • KPI monitoring
  • Certified Diamontologist
  • Guild Gemologist

Certification

Certified Diamontologist, have passed a comprehensive special examination with high honors of the Diamond Council of America.


Guild Gemologist, have passed a comprehensive special examination with high honors of the Diamond Council of America.

Timeline

Assistant Sales Manager

Signet Jewelers Inc.
03.2019 - Current

Sales General Manager

Signet Jewelers Inc.
11.2015 - 02.2019

Assistant Sales Manager

Signet Jewelers Inc.
11.2014 - 11.2015

Assistant Sales Manager

Signet Jewelers Inc.
08.2012 - 11.2014

Sales Associate

Signet Jewelers Inc.
06.2010 - 08.2012

High School Diploma -

Strath Haven High School

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Jade Fortune