Artificial Intelligence Tools
Jagdish Bhojwani
General Manager Nordics
Copenhagen
Summary
Dynamic international aviation and airline leader with over 20 years of proven expertise in steering large, diverse teams across Asia, Australia, Europe, and the Middle East. Specializes in driving operational excellence and fostering high-performance cultures within high-growth, multicultural environments, consistently enhancing profitability and customer experience. A strong track record in change management and strategic planning underscores a commitment to leveraging technology and data analytics to optimize operations and deliver exceptional service outcomes. Meticulous leadership combined with comprehensive managerial acumen ensures a vision-driven approach that motivates teams to excel in navigating complex, multi-station networks for world-class airlines.
Overview
17
17
years of professional experience
4
4
Certifications
5
5
Languages
Work History
General Manager Nordics
Singapore Airlines
11.2023 - Current
- Leading operations across Scandinavia (Denmark, Finland, Norway, and Sweden), managing commercial strategy, finance, human resources, achieving revenue targets (USD 100 million+), and operational excellence.
- Motivate and develop a cross-cultural team, fostering collaboration and a high-performance ethos.
- Spearhead organizational change initiatives, resulting in measurable improvements in both customer satisfaction and profitability.
- Represent the airline in commercial partnerships, and with key stakeholders across the region.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Area Manager Japan
Singapore Airlines
08.2019 - 11.2023
- Oversaw leisure and agency sales for Singapore Airlines Japan, managing over 80 weekly flights across five airports.
- Developed and optimized direct and indirect sales channels, consistently meeting revenue targets.
- Conducted competitive intelligence analysis to identify network expansion opportunities and new distribution channels.
General Manager India
SilkAir
10.2014 - 07.2019
- Assigned to lead PAN India operations for SilkAir India, the regional wing of Singapore Airlines, covering operations from eight cities.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability. Achieved growth of 15% consecutively for three years.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Manager Andhra Pradesh
SilkAir
11.2012 - 09.2014
- Leading and guiding the SilkAir team for Andhra Pradesh (Hyderabad and Visakhapatnam).
- Accomplished multiple tasks within established timeframes.
- Converted the operations to double daily from daily flights.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Manager Coimbatore
SilkAir
02.2011 - 10.2012
Planning Executive (Fleet Development & Strategy)
Singapore Airlines Cargo
09.2010 - 01.2011
Network Profit Management Executive (North Asia & S.W. Pacific)
Singapore Airlines Cargo Pte Ltd
02.2009 - 08.2010
Education
AI Generalist - Artificial Intelligence
Outskill
Bengaluru, India 04.2001 -
Masters - Aviation Industry Management, Specialisation in Aviation Industry
RMIT University
Melbourne, Australia01.2009
Bachelor of Commerce (B.Com.) - Accounting and Finance
University of Mumbai
Mumbai, India01.2000
Skills
Leadership and Collaborative team management
Organizational strategy development
Change management and process optimization expertise
Customer engagement strategies
Workforce morale and skill enhancement programs
Intercultural communication proficiency
Certification
Coaching and Developing Employees
Software
Interests
Continuous and curious learner
Yoga
Coaching & Mentoring
Travel
Investments & Real Estate
Timeline
General Manager Nordics
Singapore Airlines
11.2023 - Current
Area Manager Japan
Singapore Airlines
08.2019 - 11.2023
General Manager India
SilkAir
10.2014 - 07.2019
Manager Andhra Pradesh
SilkAir
11.2012 - 09.2014
Manager Coimbatore
SilkAir
02.2011 - 10.2012
Planning Executive (Fleet Development & Strategy)
Singapore Airlines Cargo
09.2010 - 01.2011
Network Profit Management Executive (North Asia & S.W. Pacific)
Singapore Airlines Cargo Pte Ltd
02.2009 - 08.2010
AI Generalist - Artificial Intelligence
Outskill
04.2001 -
Masters - Aviation Industry Management, Specialisation in Aviation Industry
RMIT University
Bachelor of Commerce (B.Com.) - Accounting and Finance
University of Mumbai
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