Jailen Johnson
Middletown,DE
Summary
Proven track record of enhancing customer experiences and workplace safety at ChristianaCare and Port Of Wilmington. Skilled in equipment calibration and verbal communication, consistently exceeding performance targets. Demonstrated adaptability and efficiency, improving team morale and operational productivity without compromising on stringent safety standards.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Service Assistant
ChristianaCare
Newark, DE
10.2023 - Current
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Supported company growth by consistently meeting or exceeding performance targets within the department.
- Boosted team morale and efficiency through regular communication and feedback sessions.
Longshoreman
Port Of Wilmington
Wilmington, DE
08.2022 - 10.2023
- Enhanced workplace safety by conducting regular equipment inspections and maintenance.
- Increased productivity through effective collaboration with other longshoremen in a fast-paced environment.
- Demonstrated adaptability in adjusting work practices as needed due to changing weather conditions or unforeseen operational challenges.
- Streamlined operations with effective communication among team members during loading and unloading processes.
- Adhered to strict safety regulations while operating heavy machinery, minimizing accidents and injuries on the job site.
Generator Technician Assistant
Pace Electrical and Generator Services
Bear, Delaware
11.2021 - 10.2022
- Conducted comprehensive diagnostic tests on malfunctioning generators to accurately identify issues and implement appropriate repairs.
- Collaborated with colleagues to share knowledge and develop best practices for servicing various brands of generators.
- Provided exceptional customer service by clearly communicating complex technical information in a way that was easy for clients to understand.
- Maintained detailed service records to track generator performance, identify trends, and improve future maintenance plans.
- Mounted new or rebuilt motors to generators.
Education
High School Diploma -
Hodgson Vocational
Newark, DE 08.2019 - 05.2022
Skills
Customer Assistance
Verbal and written communication
Load Planning
Pallet Jack Operation
Equipment Calibration
Oil Change Procedures
Fuel System Management
Timeline
Service Assistant
ChristianaCare
10.2023 - Current
Longshoreman
Port Of Wilmington
08.2022 - 10.2023
Generator Technician Assistant
Pace Electrical and Generator Services
11.2021 - 10.2022
High School Diploma -
Hodgson Vocational
08.2019 - 05.2022
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