JaiNova Maple
New Castle
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.
Overview
8
8
years of professional experience
Work History
Wearhouse Employee
International Bonded Courier, IBC
09.2021 - 02.2022
- Improved warehouse efficiency by optimizing storage layouts and implementing proper inventory management techniques.
- Ensured timely order fulfillment for customers by maintaining accurate stock levels and efficient picking processes.
- Reduced product damage during transportation by implementing effective packing methods and material handling procedures.
- Increased employee productivity with thorough onboarding and ongoing training programs in warehouse operations.
- Maintained a safe work environment through regular inspections, hazard assessments, and adherence to safety protocols.
- Streamlined the shipping process by coordinating effectively with logistics providers, resulting in reduced transit times.
- Enhanced communication within the warehouse team through regular meetings, clear task assignments, and open feedback channels.
- Managed inbound shipments efficiently, ensuring proper documentation, verification of goods received, and prompt shelving of products.
- Optimized warehouse space utilization by regularly monitoring inventory levels, identifying slow-moving items, and adjusting storage plans accordingly.
- Facilitated smooth cross-functional collaboration between warehouse personnel and other departments to address operational challenges promptly.
- Achieved consistent accuracy in order processing through meticulous data entry practices and routine database maintenance activities.
- Performed periodic cycle counts to verify inventory accuracy, identify discrepancies, and make necessary adjustments to maintain reliable records.
- Implemented cost-saving measures in resource allocation, such as minimizing waste materials used for packaging purposes or optimizing equipment usage patterns.
- Assisted in annual budget planning for the warehouse department by providing input on resource requirements based on historical trends and anticipated needs.
Pool Technician
Cecil Bond Aquatics
09.2020 - 06.2021
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Enhanced customer satisfaction by promptly addressing and resolving any pool-related issues or concerns.
- Maintained safe swimming environments through thorough inspections of pool facilities and equipment.
- Optimized energy efficiency in pool systems by regularly monitoring and adjusting circulation, filtration, and heating components.
- Ensured client retention with consistent delivery of high-quality pool maintenance services.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Increased operational efficiency by maintaining an organized inventory of chemicals, tools, and equipment needed for various tasks.
- Completed timely repair projects to minimize downtime for clients'' pools and spas.
- Performed seasonal opening and closing procedures for outdoor pools to ensure optimal functionality throughout the year.
- Streamlined workflow processes by coordinating schedules with other team members to maximize productivity.
- Prevented health hazards by identifying potential risks during routine inspections and taking corrective action as needed.
- Supported company growth initiatives through participating in marketing efforts such as attending local trade shows or engaging in community outreach events.
- Reduced overall expenses through diligent monitoring of chemical usage to prevent overuse or waste while still achieving desired results.
- Contributed to a positive work environment by collaborating effectively with colleagues on shared projects or tasks.
Energy Sales Representative
Lcm Inc.
02.2022 - Current
- Increased energy sales by conducting market research and identifying potential clients.
- Developed strong relationships with customers, resulting in long-term contracts and repeat business.
- Exceeded monthly sales targets by delivering effective presentations and negotiating favorable contract terms.
- Collaborated with team members to achieve company-wide sales goals, fostering a positive work environment.
- Provided exceptional customer service, addressing client concerns promptly and professionally.
- Maintained comprehensive knowledge of industry trends and advancements, ensuring accurate information was presented to clients.
- Implemented innovative sales strategies for reaching new markets, expanding the company''s customer base.
- Streamlined the sales process by developing efficient systems for tracking leads and managing client data.
- Enhanced performance through ongoing education and professional development opportunities related to energy products and services.
- Generated new business opportunities by attending industry events, networking with key decision-makers, and exploring potential partnerships.
- Boosted overall profitability by upselling add-on products or services whenever appropriate during the sales process.
- Reduced customer churn rate with proactive communication efforts, ensuring satisfaction throughout the entirety of the contract term.
- Facilitated successful collaboration between internal departments to ensure seamless delivery of energy solutions to clients.
- Optimized lead generation efforts by utilizing social media platforms and digital marketing tools effectively.
- Contributed to company growth through consistent achievement of individual performance metrics.
- Supported fellow team members in refining their sales techniques, fostering a collaborative environment focused on success.
- Navigated complex regulatory requirements during negotiations while advocating for both the company's interests and those of our clients.
- Managed a diverse portfolio of clients across various industries, tailoring energy solutions according to their unique needs.
Assistant Store Manager
Footlocker, Foot Action, And Kids Footlocker
09.2019 - 04.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Assistant Manager of Sales
DTLR
02.2016 - 06.2019
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Managed a team of sales representatives, providing training and guidance for successful sales strategies.
- Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
- Streamlined sales processes, resulting in increased efficiency and improved customer satisfaction.
- Developed targeted marketing campaigns that generated new leads and contributed to overall sales growth.
- Implemented effective sales tracking systems to monitor progress and make data-driven decisions for improvement.
- Analyzed market trends and competitor activities, adjusting sales tactics accordingly for maximum success.
- Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
Education
No Degree - Dental Hygiene
Delaware Technical And Community College
Newark, DEHigh School Diploma -
Glasgow High School
Newark, DE06.2016
Skills
- Goal-oriented mindset
- Energy market knowledge
- Conflict resolution
- Lead generation
- Upselling techniques
- Energy efficiency solutions
- Active listening
- Technical understanding
- Market research
- Account management
- Data analysis
- Sales forecasting
- Problem-solving abilities
- Objection handling
- Attention to detail
- Adaptability
- Performance tracking
- Customer relationship management
- Strong communication
- Proposal writing
- Sales training
- Presentation creation
- Sales strategy development
- Effective negotiation
- Competitor analysis
- Time management
- Resourcefulness
- Territory management
- Regulatory compliance
- Deal closing
- Self-motivation
- Contract negotiation
- Consultative selling
- Professionalism
- Team collaboration
- Organizational skills
- Interpersonal skills
- Renewable energy knowledge
- Salesforce proficiency
- Industry networking
- Customer Relations
- Visual Merchandising
- Account Development
- Enterprise Sales
- After-Sales Support
- Customer Needs Assessment
- Product and Service Sales
- Pre-Sales Support
- Inventory Management
- Product and Service Knowledge
Timeline
Energy Sales Representative
Lcm Inc.
02.2022 - Current
Wearhouse Employee
International Bonded Courier, IBC
09.2021 - 02.2022
Pool Technician
Cecil Bond Aquatics
09.2020 - 06.2021
Assistant Store Manager
Footlocker, Foot Action, And Kids Footlocker
09.2019 - 04.2021
Assistant Manager of Sales
DTLR
02.2016 - 06.2019
No Degree - Dental Hygiene
Delaware Technical And Community College
High School Diploma -
Glasgow High School
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