Jake Catalde
Newark
Summary
Dedicated Guest Advocate with proven skills in enhancing guest satisfaction, resolving issues promptly, and delivering friendly customer service.
Overview
2026
2026
years of professional experience
Work History
Guest Advocate
Target
Newark
10.2025 - 02.2026
- Processed product returns and exchanges to enhance guest satisfaction.
- Resolved guest inquiries by providing friendly and knowledgeable customer service.
- Operated cash register and processed transactions accurately.
- Monitored sales floor activity to prevent theft and ensure a safe shopping environment.
- Processed online orders using point-of-sale systems.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Provided product knowledge to customers on the features and benefits of products.
Custom PC Builder
Myself
Newark
- Assembled custom PCs according to client specifications.
- Assembled and tested custom PC components, such as CPU, GPU, RAM, Motherboard, Hard Drive, and Power Supply.
- Diagnosed hardware issues, ensuring timely resolutions using industry-standard tools and techniques.
- Installed operating systems and essential software for optimal performance.
- Delivered technical support to clients, facilitating smooth setup and effective troubleshooting.
Education
High School Diploma -
Christiana High School
Newark, DE06-2024
Skills
- Customer service
- Guest relations
- Complaint handling
- Guest accommodations
- Customer engagement
- Point of sale transactions
- Billing adjustments and refunds
- Multitasking Capability
- Time management
- Team collaboration
- Technical support
- Product knowledge
- Hardware diagnostics
Timeline
Guest Advocate
Target
10.2025 - 02.2026
Custom PC Builder
Myself
High School Diploma -
Christiana High School