Jakob Hasebrink
Essen
Summary
Dynamic customer service professional with extensive experience in managing diverse inquiries and concerns, consistently achieving high satisfaction rates.
Expertise in effective communication and problem-solving facilitates prompt issue resolution while fostering positive client interactions. Proven track record of exceeding expectations and enhancing customer satisfaction through strong relationship-building skills.
Recognized as Employee of the Year in 2020.
Reflecting a commitment to team collaboration, adaptability, and delivering exceptional service that drives business results.
Overview
5
5
years of professional experience
Work History
Customer Service Advisor
Robert Half Essen
02.2025 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Call Agent
Avedo
10.2024 - 11.2024
- Delivered exceptional customer service through active listening and effective communication.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction.
- Utilized CRM software to track interactions and maintain accurate records.
- Collaborated with team members to streamline call processes and improve response times.
Call Agent
KIKxxl in Bottrop/ Recklinghausen
03.2024 - 04.2024
- Conducted follow-up calls to ensure resolution and enhance customer loyalty.
- Built strong customer relationships with empathetic communication and active listening skills.
Event Customer Service Representative
Sutter Dialog GmbH
11.2023 - 12.2023
- Coordinated logistics for multiple events, ensuring seamless execution and adherence to timelines.
- Established standard operating procedures for event planning, enhancing efficiency and consistency across projects.
- Assisted event setup and breakdown, ensuring all equipment was in place and operational.
- Collaborated with team members to execute seamless event logistics and guest services.
Customer Service Representative
Comvendo GmbH
04.2023 - 07.2023
- Advised clients on credit options, improving financial literacy and decision-making.
- Facilitated communication between patients and medical staff, improving information flow and satisfaction.
Customer Advisor
regiocom SE, Essen
11.2022 - 04.2023
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Call Agent
Medion AG
02.2020 - 11.2022
- Verified customer identification and documentation for compliant transactions.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma - Sales
Kolping-Berufsbildungswerk
Essen01.2018
High School Diploma - Sales And Marketing
Robert-Schmidt-Berufskolleg
Essen08.2015
Skills
- Call center experience
- Customer relations
- Call center operations
- KPI monitoring
- Account updates
- Customer focus
- Sales proficiency
- Schedule management
- Training programs
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
Soccer, Basketball, Sailing, Festival
In my leisure time I play soccer and basketball with my friends. I also go sailing with my parents and their friends.
Another passion and hobby of mine would be visiting international Festivals. For example Tomorrowland.
As a big soccer fan I support the german soccer team FC Schalke 04.
Timeline
Customer Service Advisor
Robert Half Essen
02.2025 - 03.2025
Call Agent
Avedo
10.2024 - 11.2024
Call Agent
KIKxxl in Bottrop/ Recklinghausen
03.2024 - 04.2024
Event Customer Service Representative
Sutter Dialog GmbH
11.2023 - 12.2023
Customer Service Representative
Comvendo GmbH
04.2023 - 07.2023
Customer Advisor
regiocom SE, Essen
11.2022 - 04.2023
Call Agent
Medion AG
02.2020 - 11.2022
High School Diploma - Sales
Kolping-Berufsbildungswerk
High School Diploma - Sales And Marketing
Robert-Schmidt-Berufskolleg