Jaleiah Lewis
Parris Island
Summary
Finance Associate with a proven track record at the United States Marine Corps as a Lance Corporal, enhancing financial accuracy and customer satisfaction. Mastered internal controls and relationship building, significantly reducing reporting errors and excelling in high-stress situations. Recognized for outstanding performance and mentorship, consistently exceeding metrics and driving team success.
Overview
2
2
years of professional experience
Work History
Finance Associate
United States Marine Corps
06.2023 - Current
- Reduced reporting errors by implementing internal controls and standardizing financial procedures.
- Maintained a high level of compliance with applicable regulations through regular policy reviews and employee training sessions.
- Minimized risk of errors by accurately processing travel claims.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Finance Associates on company policies, procedures, and best practices.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
High School Diploma -
High School of Fashion Industries
New York, NY06-2018
Skills
- Internal controls
- Critical thinking
- Data entry
- Relationship building
- Follow-up skills
- Paperwork processing
Timeline
Finance Associate
United States Marine Corps
06.2023 - Current
High School Diploma -
High School of Fashion Industries
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