Jamayah Coleman
Wilmington
Summary
Accomplished Customer Service Representative and Human Resources Administrator with a proven track record at DaVita and Help at Home Senior Care. Excelled in resolving customer complaints and managing employee data, enhancing loyalty and ensuring confidentiality. Skilled in critical thinking and data entry, adept at relationship building and problem resolution, significantly improving operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
DaVita
01.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Human Resources Administrator
Help at Home Senior Care
02.2021 - 07.2023
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
Customer Service Representative
Best Buy Contact Service
01.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Newark High School
Wilmington, DE01-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Documented and resolved [Issue] which led to [Results].
Timeline
Customer Service Representative
DaVita
01.2023 - Current
Human Resources Administrator
Help at Home Senior Care
02.2021 - 07.2023
Customer Service Representative
Best Buy Contact Service
01.2019 - 01.2021
High School Diploma -
Newark High School
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