Jameer Keel
Newark
Summary
A Determined, Confident, attention to detail Customer service representative with a unique view on helping people. Commended for my persistence when facing tough situations. Very talented and, very quick learner when faced with different scenarios. Advance in all computer programs.
Overview
13
13
years of professional experience
Work History
Call Center Supervisor
BNY Mellon
12.2019 - Current
- Manages and oversees a team of call center agents.
- Motivates and supports agents through feedback and communication.
- Measures KPI’s like inbound calls, call waiting, and call abandonment.
- Assists with taking agents’ calls if they can’t handle the workload.
- Improves quality of results by recommending changes.
- Provides product/service information by answering questions and offering assistance.
- Keep track of employee attendance, and make sure work procedures are complied with.
- Assist in hiring and onboarding new employees.
- Prepares monthly and annual performance reports.
- Creates targets and goals for improvement.
Teller II
TD Bank
Skippack, PA
06.2017 - 10.2019
- Receiving the working cash for the day and counting it before the shift begins.
- Accepting deposits of both checks and cash and validating deposit slips.
- Carry out specialized tasks like foreign currency exchange, issuing of traveler’s and cashier checks and money orders.
- Processing cash withdrawals.
- Verifying customers, admitting them to their safety deposit boxes and opening and closing vaults.
- Receiving payments for bills, loans and mortgages.
- To answer queries and to assist customers with account related issues.
- Balancing of the checks and cash at the end of every day.
Assistant Manager/Manager
Summerwood Corporation
Norristown, PA
01.2013 - 06.2017
- Organize stock and equipment, order supplies and oversee building maintenance, cleanliness and security
- Plan and work to budgets, maximise profits and achieve sales targets set by head office
- Control takings in the restaurant and administer payrolls
- Recruit new staff, and train and develop existing staff
- Coordinate staff scheduling and rotas, and motivate and encourage staff to achieve targets
- Ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
- Ensure high standards of customer service are maintained
- Implement and instil in your team company policies, procedures and ethics
- Handle customer complaints and queries
- Implement branded promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns
- Prepare reports and other performance analysis documentation
- Report to, and attend regular meetings with area managers or head office representatives
- Establish relationships with the local community and undertake activities that comply with the company's corporate social responsibility programmes.
Education
High school Diploma - undefined
Agora charter school
King of Prussia, PA06.2013
Skills
- Quality assurance
- Call monitoring
- Coaching and mentoring
- Staff motivation
Section name
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Timeline
Call Center Supervisor
BNY Mellon
12.2019 - Current
Teller II
TD Bank
06.2017 - 10.2019
Assistant Manager/Manager
Summerwood Corporation
01.2013 - 06.2017
High school Diploma - undefined
Agora charter school