Jameia Chalmers
Charlotte
Summary
Accomplished Psychiatric Technician with a proven track record at Atrium Health, adept in crisis intervention and developing patient rapport. Demonstrated excellence in clinical documentation and de-escalation techniques, enhancing patient care and safety. Skilled in fostering teamwork and maintaining high standards of regulatory compliance, significantly contributing to positive outcomes and patient trust. Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management.
Overview
6
6
years of professional experience
Work History
Psychiatric Technician
Atrium Health
08.2023 - Current
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Advocates to help those who frequently access inappropriate levels of care.
Enlisted Soldier
United States Army Reserve
12.2018 - Current
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Operated and maintained armored vehicles.
- Secured and protected military property, assets, and personnel.
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
- Improved team morale by consistently providing clear communication and implementing positive reinforcement strategies.
Customer Service Representative
Alorica
05.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Biology
University of North Carolina At Charlotte
Charlotte, NC12.2024
Skills
Clinical Documentation
Developmental Disabilities Support
De-Escalation Techniques
Incident Reporting
Regulatory Compliance
Patient Rapport
Timeline
Psychiatric Technician
Atrium Health
08.2023 - Current
Customer Service Representative
Alorica
05.2021 - 08.2023
Enlisted Soldier
United States Army Reserve
12.2018 - Current
Bachelor of Science - Biology
University of North Carolina At Charlotte
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