James Evans
Wilmington
Summary
Dynamic Assistant General Manager with expertise in operations management, team building, and employee relations. Proven track record in optimizing inventory control and enhancing staff development to drive customer satisfaction and operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Banks Seafood Kitchen & Raw Bar
Wilmington, DE
04.2008 - Current
- Led daily operations to enhance customer satisfaction and streamline service delivery.
- Developed training programs for staff to improve efficiency and product knowledge.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Analyzed sales data to identify trends and drive menu development strategies.
- Fostered a positive team environment through effective communication and support initiatives.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Motivated staff to perform at peak efficiency and quality.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Recruited top talent for open positions, conducting thorough interviews to select candidates who met skill requirements and cultural fit.
- Increased sales with targeted marketing promotions and event planning for special occasions.
- Boosted employee morale through recognition programs, leading to higher retention rates and improved teamwork.
- Evaluated employee performance using established metrics during regular evaluations, identifying opportunities for professional growth or necessary corrective action when warranted.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Collaborated with management to create marketing strategies that increased customer engagement.
- Led team meetings to communicate objectives and promote a positive work environment.
- Managed inventory levels, conducting regular audits to maintain stock accuracy and availability.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
- Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
- Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
- Coordinated private events, working closely with clients to ensure their vision was executed flawlessly while maximizing profitability for the restaurant.
- Analyzed customer feedback to identify areas of improvement in service delivery.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Oversaw vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
- Enhanced team performance by providing regular coaching and feedback to employees.
- Monitored industry trends, adjusting business strategies as necessary to remain competitive in a constantly evolving market.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Analyzed daily sales figures and developed strategies to increase sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant Server/Manager
Il Giardino Restorante
202 E Lancaster Ave, Ardmore, Pennslvania
01.2007 - 03.2008
- Delivered exceptional customer service during high-volume dining periods.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Trained and mentored new servers on restaurant policies and service standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Developed strong rapport with regular customers, enhancing loyalty and repeat business.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Mentored junior staff, fostering a culture of teamwork and professional development.
- Managed and motivated employees to be productive and engaged in work.
Head Server
Hartefeld National
1 Hartefeld Dr, Avondale, PA 19311
04.2004 - 01.2007
- Led team in delivering exceptional dining experiences, ensuring high service standards.
- Mentored junior servers, enhancing their skills and improving overall service efficiency.
- Coordinated with kitchen staff to streamline order delivery and minimize wait times.
- Managed reservations and seating arrangements, optimizing guest flow during peak hours.
Sales Specialist/Sales Coach
MBNA
Churchmans Crossing, RT 4, Newark, DE
03.1999 - 02.2002
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Gave powerpoint presentations on develping sales tactics while follwing all the privicy rules and regulations.
- Mentored junior staff, fostering a culture of continuous improvement and professional growth.
- Increased sales revenue by developing and implementing effective sales strategies.
- Implemented best practices for lead generation, enhancing overall efficiency of sales operations.
Education
BBA - Business Administration And Management
Frostburg State University
Frostburg, MDBBA - Business Administration And Management
Goldey-Beacom College
7701 Limestone Road, Wilmington, DE 1980806-2008
GED -
Saint Mark's High School
Newark, DE06-2000
Skills
- Staff management
- Creating and implementing a culture that not only functions at a high level but set up for future success
- Constantly evolving in how to maximize staff production and efficiency
- Developing new systems to replace outdated ones
- Team building in making the making of a strong unit
- Employee relations
- Inventory control
- Operations management
- Staff development
Certification
ServSafe Management Certified
ABC Alcohol Certified
Timeline
Assistant General Manager
Banks Seafood Kitchen & Raw Bar
04.2008 - Current
Restaurant Server/Manager
Il Giardino Restorante
01.2007 - 03.2008
Head Server
Hartefeld National
04.2004 - 01.2007
Sales Specialist/Sales Coach
MBNA
03.1999 - 02.2002
BBA - Business Administration And Management
Frostburg State University
BBA - Business Administration And Management
Goldey-Beacom College
GED -
Saint Mark's High School