Summary
Overview
Work History
Education
Skills
Timeline
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James McFarlane

Wilmington

Summary

Dynamic Wine Manager at Wine And Spirit Co Greenville with a proven track record in boosting revenue through innovative promotional strategies and exceptional staff training. Expert in wine service management and fostering cross-functional teamwork, I consistently enhanced customer loyalty and operational efficiency, driving significant business growth and repeat patronage.

Overview

8
8
years of professional experience

Work History

Wine Manager

Wine And Spirit Co Greenville
09.2018 - 08.2021
  • Set up wine tastings to bring in business and promote special offerings.
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Implemented new promotional strategies, dramatically increasing business.
  • Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
  • Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
  • Represented establishment professionally with guests and earned consistent repeat and referral business.
  • Organized routine and special event orders to keep adequate inventory for forecasted needs.

General Manager

Satsuma Kitchen & Bar
08.2013 - 09.2014
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

No Degree - Political Science

James Madison University
Harrisonburg, VA

High School Diploma -

Alexis I DuPont High School
Greenville, DE
06-1992

Skills

  • Special events
  • Cross-functional teamwork
  • Staff training and development
  • Wine service management

Timeline

Wine Manager

Wine And Spirit Co Greenville
09.2018 - 08.2021

General Manager

Satsuma Kitchen & Bar
08.2013 - 09.2014

No Degree - Political Science

James Madison University

High School Diploma -

Alexis I DuPont High School

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James McFarlane