James Tillman
Wilmington
Summary
Dynamic and goal-oriented professional with exceptional customer service skills, honed at Berridon Parts Warehouse. Proven ability to build lasting relationships and enhance store appeal. Reliable and punctual, adept at problem-solving and time management, ensuring efficient operations and customer satisfaction. Committed to fostering a welcoming environment while maintaining high standards of service.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
Berridon Parts Warehouse
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Office Manager
Harry Tillman Automotive
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Enhanced communication within office by implementing centralized digital messaging platform.
Musician
Lord Jive Records
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Security Officer
Total Security Resource Group
02.2022 - 12.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
Associate Degree In Music Composition - Music Education
West Chester University of Pennsylvania
West Chester, PA05.2002
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Listening skills
- Excellent people skills
Timeline
Security Officer
Total Security Resource Group
02.2022 - 12.2024
Sales Associate
Berridon Parts Warehouse
Office Manager
Harry Tillman Automotive
Musician
Lord Jive Records
Associate Degree In Music Composition - Music Education
West Chester University of Pennsylvania
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