Shakiera Moore
Newark
Summary
Result-driven Store Manager/Work From Home Agent with relevant experience in customer service, sales and technical support. Possess strong communication skills, problem-solving ability, and familiarity with CRM software and modern telecommunication technology. Proven record of improving customer satisfaction ratings and resolving issues in a timely manner. Known for maintaining composure under pressure while providing friendly, professional service.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Rent A Center Warehouse & Retail Store
Wilmington
2024.10 - Current
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Maintained a safe working environment by enforcing safety regulations.
- Trained new employees on store policies, procedures and customer service standards.
- Supervised cash handling processes to ensure accuracy of transactions.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted customers with product selection, sizing and styling.
- Tracked sales performance metrics to identify trends in market place.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Updated customer accounts with new information from callers.
- Utilized various software programs including Microsoft Word, Excel, and Outlook to complete job tasks efficiently.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
- Collaborated closely with other departments to resolve complex customer inquiries.
- Answered incoming calls and directed them to the appropriate department or individual.
- Transferred calls to other departments as needed.
- Greeted callers and identified their needs quickly and accurately.
- Assisted in troubleshooting phone system issues.
- Called clients to leave voicemail reminders of appointment date and time.
- Documented messages left by callers and delivered vital information to intended employees.
- Oversaw appointment scheduling for corporate employees and company visitors.
- Logged telephone system outages and problems to facilitate swift repairs.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Reported telephone line issues and outages for prompt repairs.
- Operated telephone switchboard and routed calls to correct destination.
Store Manager
Title Max Loan
Wilmington
2022.01 - 2024.08
- Developed strong relationships with clients to understand their financial needs and goals.
- Analyzed borrower's financial information to assess eligibility for loans.
- Collaborated with underwriters and processors to ensure timely and accurate loan processing.
- Stayed current on industry trends and regulations to provide clients with the best advice.
- Assisted loan officers with assessing creditworthiness and financial documents for loan approvals.
- Managed loan application process for clients, ensuring timely completion and accuracy.
- Conducted thorough research on market trends and lending regulations to inform decision-making.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained records of customer interactions, transactions, comments and complaints.
- Developed trust relationships with customers to ensure repeat business opportunities.
- Processed orders accurately according to established guidelines and timelines.
- Verified accuracy of data entry into company database system.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
ASSISTANT LOAN MANAGER
Minute loan
Wilmington
2020.10 - 2022.05
- Maintained records of customer interactions, transactions, comments and complaints.
- Developed trust relationships with customers to ensure repeat business opportunities.
- Processed orders accurately according to established guidelines and timelines.
- Provided accurate, valid and complete information by using the right methods and tools.
- Participated in weekly team meetings to discuss progress towards goals set by management team.
- Followed up with customers via email or telephone as needed regarding account status or other inquiries.
- Adhered to company policies and procedures while assisting customers with their needs.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
- Assisted customers with product selection based on individual needs.
- Utilized computer systems to access accounts for research purposes.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
CERTIFIED NURSE ASSISTANT
Regency Healthcare
- Maintain log sheets, records and daily patient documentation, noticing any changes that may occur, such as weight loss, weight gain, bowel movements, other impertinent information to help with the care of patient
- Serve clients food and drinks by request, assist in feeding when needed, helping them to maintain their independence while still assisting.
- Provide personal care : bathing, grooming, including oral care, assist the client with dressing and undressing
- Establish and maintain constructive and cooperative interpersonal relationships with consumers
CERTIFIED NURSE ASSISTANT
BAYADA Home Health Care
- Light housekeeping for clients
- Maintain log sheets, records and other patient documentation daily
- Serve clients food and drinks by request, assist in feeding when needed
- Provide personal care : bathing, grooming, including oral care, assist the client with dressing and undressing
- Establish and maintain constructive and cooperative interpersonal relationships with consumers
Education
GED -
Penn Foster Career School
Scranton, PA2019-07
Skills
- Customer service
- Data management
- Customer relationship management
- Problem resolution
- Communication skills
- Time management
- Attention to detail
- Adaptability
- Hiring and training
- Upselling and cross selling
- Inventory control
- Team management
- Customer experience
- Team building and leadership
- Mentoring and coaching
- Loan processing
- Cash handling
- Conflict resolution
- Office administration
- Call handling
- Call distribution
- CRM software
- Strong interpersonal skills
- Appointment confirmation
- Telephone etiquette
- Empathy and patience
- Appointment scheduling
- Records management
- Typing speed
- Call follow-up
Timeline
Assistant Store Manager
Rent A Center Warehouse & Retail Store
2024.10 - Current
Store Manager
Title Max Loan
2022.01 - 2024.08
ASSISTANT LOAN MANAGER
Minute loan
2020.10 - 2022.05
CERTIFIED NURSE ASSISTANT
Regency Healthcare
CERTIFIED NURSE ASSISTANT
BAYADA Home Health Care
GED -
Penn Foster Career School