Jamie Asuncion
New Castle
Summary
Adept at updating and maintaining customer relationship management systems. Accurate, efficient, and organized with good data entry and recordkeeping abilities. Self-motivated team player with an analytical mindset.
Overview
10
10
years of professional experience
Work History
Accounting and Business Support Specialist
IMS Technology Services
05.2023 - Current
- Handled accounts payable activities to facilitate accurate payment of bills and expenses.
- Input financial data and produced reports using Quickbooks.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled credit card statements for accuracy in accounting process.
Relationship Banker
Artisans' Bank
09.2021 - 04.2023
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Implemented strategies to increase customer retention, enabling investment growth.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Presented new and additional products and services to existing customers.
Customer Service Associate
CSC
10.2018 - 09.2021
- Prepared and edited 100+ legal documents a day to be filed with the State of Delaware, while also entering the appropriate billing codes for invoicing.
- Sought ways to improve processes and services provided.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
Utility II
Terumo Medical Corporation
08.2015 - 10.2018
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected finished products for quality and adherence to customer specifications.
- Recorded and tracked daily production data for management reporting.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
Education
Bachelor of Science - Business Management
Wilmington University
New Castle, DE05.2015
Associate of Science - Hospitality Administration And Management
Delaware Technical And Community College
05.2013
Skills
- Account Audits
- Organization and Time Management
- Microsoft Office
- Hybrid and Remote Working
- Customer Service
- Banking Operations Knowledge
- Customer Data Confidentiality
- Quickbooks
- Billing resolution management
- Collections processing
Timeline
Accounting and Business Support Specialist
IMS Technology Services
05.2023 - Current
Relationship Banker
Artisans' Bank
09.2021 - 04.2023
Customer Service Associate
CSC
10.2018 - 09.2021
Utility II
Terumo Medical Corporation
08.2015 - 10.2018
Associate of Science - Hospitality Administration And Management
Delaware Technical And Community College
Bachelor of Science - Business Management
Wilmington University
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