JAMIE EMMELL
Wilmington
Summary
Committed and proactive Administrative Assistant with a decade of expertise in Customer Service.
Overview
20
20
years of professional experience
Work History
Food Service Manager
TGI Fridays
New Castle
06.2022 - Current
- Assisted in managing daily restaurant operations and staff assignments.
- Ensured compliance with food safety and sanitation guidelines.
- Trained new employees on service standards and operational procedures.
- Supported inventory management by tracking stock levels and ordering supplies.
- Coordinated schedules to optimize staff coverage during peak hours.
- Helped maintain a clean and organized dining environment for guests.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Responded to guest inquiries and resolved issues with professionalism and care.
Customer Service Representative
LabCorp of America
New Castle
09.2017 - 10.2023
- Resolved routine customer requests regarding products or services through inbound and outbound calls.
- Assisted patients with inquiries related to patient portal access.
- Ensured HIPAA compliance in all patient interactions.
- Researched complex issues using multiple databases to provide effective solutions.
- Assisted patients with inquiries regarding lab services and procedures.
Customer Service Agent
Sykes
Sumter
02.2017 - 06.2017
- Customer service for Bank of America
- Online Support team
- Transfer money to one account to another
- Assist Customers with their needs and any questions they have
- Synergy Computer system
- Nelle, online banking transferring system
Patient Coaching/Health Screening
Aduro Life
Delaware
01.2014 - 01.2017
- Patient Relations and Customer Service
- Proficient in Medical Assistant, Medical Office Procedures, Pharmacology, Medical Billing/Coding, Anatomy and Physiology, and Medical Terminology
- Perform Venipuncture and Capillary puncture
- OSHA and HIPAA Compliance Training
- Coaching patients and takes vital signs
- Utilize laboratory techniques to perform routine tests (Urinalysis, Hematology, Chemistry, Immunology, and Microbiology)
- Finger sticks and venipuncture for bio-metric health screens
Receptionist
Diagnostic Imaging
Wilmington
04.2015 - 07.2015
- Managed patient files, patient charting and medical records, keyboarding in MS Word
- Answered incoming patient and physician referral calls, scheduled and managed appointments
- Checked patients in/out
- Patient Relations and Customer Service
- Proficient in Medical Assistant, Medical Office Procedures, Pharmacology, Medical Billing/Coding, Anatomy and Physiology, and Medical Terminology
- Perform Venipuncture and Capillary puncture
- OSHA and HIPAA Compliance Training
- Coaching patients and takes vital signs
- Utilize laboratory techniques to perform routine tests (Urinalysis, Hematology, Chemistry, Immunology, and Microbiology)
- Finger sticks and venipuncture for bio-metric health screens
Customer Service/Returns/Cashier
Lowe's Home Improvement
Bear
03.2007 - 03.2015
- Processed cash, credit cards, and gift cards sales
- Processed returns, credit cards, and store credits
- Processed credit card applications and payments
- Organized opening of store
- Reset and stocked shelves by plan-o-gram
Cashier/Cutting Counter
Jo-Ann Fabrics
Newark
10.2005 - 03.2007
- Escorted customers to product locations
- Processed customer transactions in an efficient and friendly manner at the cash register
- At the cutting counter helped customers compute fabric measurements
- Operated the hand held unit and used the Take-a-Ticket customer system
- Measured and cut fabric in accordance with customer requirements
Education
Certified Medical Assistant/Phlebotomy/EKG - Newark, Delaware
Dawn Career Institute
Newark, Delaware07.2012
High School Diploma -
William Penn High School
New Castle, Delaware06-2006
Skills
- Administrative skills
- OSHA and HIPAA compliance
- Customer service
- Phlebotomy expertise
- Microsoft Word proficiency
- Medical billing and coding
- Patient relations management
- EKG monitoring
- Medical assisting
- Cash handling
- Pharmacology knowledge
- Call center operations
Training
- OSHA and HIPAA Compliance Training
- Completed a 720-hour training program nationally accredited Medical Assistant Program including courses in Medical Office Procedures, Pharmacology, Medical Billing/Coding Procedures, Anatomy and Physiology, and Medical Terminology
Timeline
Food Service Manager
TGI Fridays
06.2022 - Current
Customer Service Representative
LabCorp of America
09.2017 - 10.2023
Customer Service Agent
Sykes
02.2017 - 06.2017
Receptionist
Diagnostic Imaging
04.2015 - 07.2015
Patient Coaching/Health Screening
Aduro Life
01.2014 - 01.2017
Customer Service/Returns/Cashier
Lowe's Home Improvement
03.2007 - 03.2015
Cashier/Cutting Counter
Jo-Ann Fabrics
10.2005 - 03.2007
Certified Medical Assistant/Phlebotomy/EKG - Newark, Delaware
Dawn Career Institute
High School Diploma -
William Penn High School
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