Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Elyse Matejka

Jamie Elyse Matejka

Executive Customer Service Coordinator VIP
Berlin

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work History

Customer Support Specialist

Inkitt GmbH
07.2023 - 02.2024
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Conducted regular training sessions for new team members, promoting best practices in customer support operations.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound emails while maintaining excellent call quality standards and adhering to established procedures.

Executive Customer Service Coordinator VIP

Sixt Telesales GmbH
2 2017 - 03.2023
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests
  • Collaborated with sales department to achieve large corporate bookings and new major clients
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Carried out day-day-day duties accurately and efficiently.

Bartender

Kilkenny Irish Pub
07.2013 - 02.2017
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
  • Took customer orders and capitalized on opportunities to up sell special beverage and food options
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
  • Handled a high volume of cash on a daily basis, which built trustworthiness and loyalty with owners.

Education

High School Diploma -

Frank Hurt Secondary
Surrey, Canada
09.1999 - 05.2004

Skills

Guest Services Agent

training

International sales support

Executive leadership

Telephone reservations

MS Excel

Time management

Excellent work ethic

Customer service

Timeline

Customer Support Specialist

Inkitt GmbH
07.2023 - 02.2024

Bartender

Kilkenny Irish Pub
07.2013 - 02.2017

High School Diploma -

Frank Hurt Secondary
09.1999 - 05.2004

Executive Customer Service Coordinator VIP

Sixt Telesales GmbH
2 2017 - 03.2023

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Jamie Elyse MatejkaExecutive Customer Service Coordinator VIP