Jamie Romo
Wiesbaden
Summary
Service-minded Retail Management professional with over 15 years of experience working for leading retailers such as Nordstrom and Dillards. Adept at maintaining adherence to strict guidelines and regulation to maintain safety. Increased efficiency by working collaboratively with cross-functional teams to optimize customer service objectives. Engaging and patient teacher committed to promoting safe learning environment for all. Detail-oriented and compassionate.
Overview
15
15
years of professional experience
Work History
Special Education Paraprofessional
Wiesbaden High School
12.2024 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Offered student support through special accommodations, extra assistance, and assessments.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Alerted instructor to student behavior or issues requiring intervention.
Resident Services Coordinator
Fort Drum Mountain Community Homes
09.2022 - 03.2024
- Answering residents phone calls and questions
- Preparing leases and move in packets
- Walking future residents through lease agreements
- Maintaining curb appeal in neighborhoods
- Walking residents through move out procedures and performing move out inspections
Assistant Teacher
Memorial Child Development Center
04.2022 - 08.2022
- Maintained safe, educational environment for students during learning and free play time.
- Communicated regularly with parents, teachers and administrators regarding student progress and needs.
- Assembled instructional materials for children's projects and play-time.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
Retail Reset Merchandiser
SAS
12.2021 - 04.2022
- Updated store planograms in collaboration with management.
- Used company provided mobile technology to perform basic job functions.
- Adjusted shelves, bins, racks and temporary displays to match provided plans.
Substitute Teacher, K-12
Bushland Independent School District
09.2021 - 11.2021
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Provided notes and reports on school day activities to primary teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Engaged students in discussions to promote interest and drive learning.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Remained up-to-date with emergency protocols and fire drill and lockdown procedures to keep students and staff safe in emergency events.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Used diverse technologies to help students grasp materials and enhance overall education.
Assistant Logistics Manager
Nordstrom Rack
03.2017 - 08.2021
- Maintained high standards of internal and external customer service.
- Demonstrated exceptional customer service to both internal and external customers.
- Led and managed projects to support logistics efforts and plans.
- Supervised daily management of logistics and transportation activities, eliminating waste.
- Troubleshot and formulated strategies for expected and unanticipated logistics issues.
- Collaborated effectively in cross-functional team-oriented environment.
- Identified and resolved shipping and packaging errors.
- Consistently met company and department objectives within budget and time constraints.
- Created and enforced policies and procedures for entire logistics team.
- Managed day-to-day shipping and receiving, typically overseeing more than 100 packages in 24-hour period.
- Managed multiple small and large-scale projects in cross-functional environment.
- Worked collaboratively with customers and staff at various levels.
- Maintained accurate inventory accounts through good record keeping practices and regular counts.
- Oversaw efficient loading and unloading of trucks and trailers to meet tight daily schedules.
- Recruited and trained new employees while creating and supervising efficient staff teams.
- Prepared detailed reports on inventory operations, stock levels and damages.
- Prepared inventory for shipment by attaching tags and labels.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Created policies and procedures to inform and educate personnel on logistics activities.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Identified opportunities to reduce cost and improve productivity.
- Supervised staff of 1 to 10 in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
Assistant Shoe Manager
Nordstrom Rack
09.2016 - 03.2021
- Supported sales team members to drive growth and development.
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Implemented creative sales and marketing strategies to assist sales team with reaching targets.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
Sales Associate
Nordstrom Rack
08.2014 - 09.2016
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Offered product and service consultations and employed upselling techniques.
- Built trusting relationships with customers by making personal connections.
- Worked with fellow sales team members to achieve group targets.
Shoe Sales Associate
Dillards Department Store
06.2010 - 12.2013
- Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
- Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
- Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
- Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
- Seated customer to measure feet and properly fit with correct size shoes.
- Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
- Remained knowledgeable of current promotions, policies regarding payment and exchanges and security practices.
- Placed special orders or called other stores to find desired items for customers.
- Engaged customers in discussion to identify needs and budget.
- Searched and pulled product from back-stock to satisfy customers.
- Explained ongoing sales, promotions and policies to keep customer informed about shoe selection.
Skills
- Problem solve
- Team collaboration
- Quick learner
- Customer oriented
- Personable
- Dependable and reliable
- Microsoft/Teams
Timeline
Special Education Paraprofessional
Wiesbaden High School
12.2024 - Current
Resident Services Coordinator
Fort Drum Mountain Community Homes
09.2022 - 03.2024
Assistant Teacher
Memorial Child Development Center
04.2022 - 08.2022
Retail Reset Merchandiser
SAS
12.2021 - 04.2022
Substitute Teacher, K-12
Bushland Independent School District
09.2021 - 11.2021
Assistant Logistics Manager
Nordstrom Rack
03.2017 - 08.2021
Assistant Shoe Manager
Nordstrom Rack
09.2016 - 03.2021
Sales Associate
Nordstrom Rack
08.2014 - 09.2016
Shoe Sales Associate
Dillards Department Store
06.2010 - 12.2013
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