Jamison Moran
Dover
Summary
Dynamic leader with a proven track record at I.g. Burton Auto Group, adept in CRM proficiency and fostering client relationships. Excelled in driving customer satisfaction and operational efficiencies, managing over 400 internet leads monthly, and leading a team of 100+ at The Home Depot Inc to surpass store goals. Skilled in employee motivation, consistently achieving exceptional outcomes.
Overview
7
7
years of professional experience
Work History
Finance/Internet Manager
I.g. Burton Auto Group
07.2024 - Current
- Oversaw over 400 internet leads monthly by doing sales calls, emails, and texts.
- Implemented email campaigns to drive business based off current inventory and to clients with dealership need in preowned inventory.
- Completed one on one's with sales consultants weekly to go over daily organizers to ensure all clients are receiving exceptional customer service and to see what is needed to close client on a vehicle.
- Proficient as a desk manager calculating deals and securing financing.
- Ensuring accuracy of legal documents related to financing and title work.
- Worked to secure additional revenue for dealership through effective sales presentation of service contracts, gap, and cosmetic protection.
Sales Consultant
CF Schwartz Toyota.
02.2023 - 03.2024
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Nurtured leads by consistency follow-ups, ultimately converting into satisfied customers.
- Negotiated terms of sales, prices, and service contracts.
- Continued to stay current on sales trends and new technology in auto industry in order to stay competitive.
Operations Manager
The Home Depot Inc
08.2022 - 01.2023
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled staffing based off store trends of customer traffic and seasonal needs.
- Completed biannual performance reviews to develop individual staff based off career goals, staffing needs, and strengths.
- Led team of over 100 employees to hit daily sales goals, follow company polices and ensure a great customer experience.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Key Carrying Department Supervisor
The Home Depot Inc
05.2018 - 01.2022
- Developed strong relationships with team members, fostering a positive work environment and encouraging collaboration.
- Provided exceptional leadership for a diverse team of employees, consistently achieving departmental goals and objectives.
- Boosted overall customer satisfaction by addressing concerns promptly and providing effective solutions.
Education
High School Diploma -
Agora Cyber
Harrisburg, PA05-2015
Skills
- CRM proficiency
- Operations monitoring
- Management
- Employee motivation
- Client relationships
- Customer satisfaction
Timeline
Finance/Internet Manager
I.g. Burton Auto Group
07.2024 - Current
Sales Consultant
CF Schwartz Toyota.
02.2023 - 03.2024
Operations Manager
The Home Depot Inc
08.2022 - 01.2023
Key Carrying Department Supervisor
The Home Depot Inc
05.2018 - 01.2022
High School Diploma -
Agora Cyber
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