Jana Jenisová
Bratislava
Summary
I am detail oriented ten years experienced professional at IBM, specialized in various markets as Order Entry covering also backlog management.
Accomplished SAP/S4 expert with a strong focus on order fulfillment efficiency and process improvement.
Adept at collaborating with cross-functional teams, troubleshooting operational challenges.
Proficient in backlog management and workflow automation, leveraging analytical thinking to enhance operational performance.
Committed to advancing career in more complex tasks, which contain cross-functional collaboration and continuous improvement within services to customers.
Overview
14
14
years of professional experience
14
14
years of post-secondary education
Work History
Q2C Professional
IBM ISC
Bratislava
10.2015 - Current
- Provides contract management support and performs supply and demand transactions across the extended enterprise and supports a collaborative network for processes from opportunity to cash.
- Carried out day-to-day duties accurately and efficiently.
- Held position as Iteration manager.
- Assisted in training new team members, sharing best practices for efficient order entry.
- Managed high volume order entry, improving data accuracy.
- Experience with bid management for Business Partners.
- Managed customer's disputes, ensuring customer satisfaction and timely cash collection.
- Completed customer orders with speed and accuracy. Proactively participating on various projects with subject matter experts to implement process updates and automatizations and simplifications of internal processes.
- Delivery management, communication with external delivery company to match customer satisfaction.
- Participating on internal/external audit, providing understanding of processes.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Maintaining client relationships by supporting the contract management or fulfillment process, taking ownership of problem resolution, accurately handling requirements, partnering with the stakeholders and promoting client satisfaction and sales productivity.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Receptionist
Dimano a.s.
Bratislava
06.2011 - 08.2015
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Managed phone calls, resulting in effective communication flow within the company.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Upheld confidentiality with sensitive information handling procedures.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained an organised reception area for a professional business environment.
Education
Master's degree - Religious Studies, specialization on Islam.
Faculty of Arts Commenius Univeristy
Bratislava 09.2013 - 08.2015
Master's Studies - Religious Studies
Faculty of Arts Masaryk Univeristy
Brno 09.2011 - 06.2013
Bachelor degree - Religious Studies
Faculty of Arts Commenius University
Bratislava 09.2008 - 06.2011
High School diploma -
Gymnázium na ul. Ladilslava Sáru č.1
Bratislava 09.2000 - 05.2008
Skills
- SAP /S4 Expert
- Order fulfillment efficiency
- Hardware/Software ordering process BENELUX, MEA, France, UKI
- Communication skills
- Detail oriented
- Process Improvement
- Backlog management
- Workflow Automation
- Analytical Thinking
Languages
English
Fluent
Arabic
Beginner
Volunteer work Februar 2022 - August
- working as a volunteer on Central Railway Station in Bratislava and in Center of Assistance for Ukraininan refugees.
Timeline
Q2C Professional
IBM ISC
10.2015 - Current
Master's degree - Religious Studies, specialization on Islam.
Faculty of Arts Commenius Univeristy
09.2013 - 08.2015
Master's Studies - Religious Studies
Faculty of Arts Masaryk Univeristy
09.2011 - 06.2013
Receptionist
Dimano a.s.
06.2011 - 08.2015
Bachelor degree - Religious Studies
Faculty of Arts Commenius University
09.2008 - 06.2011
High School diploma -
Gymnázium na ul. Ladilslava Sáru č.1
09.2000 - 05.2008
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