JaNayiah Nash
New Castle
Summary
Dynamic and client-focused Hairstylist with a proven track record at Self Employed Services, enhancing customer satisfaction through expert hair styling and strong relationship management. Excelled in client consultation and hair styling techniques, significantly increasing salon revenue. Demonstrates advanced communication skills and a detail-oriented approach, thriving in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Hairstylist
Self Employed Services
06.2024 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
Customer Service Representative
Eastern Marine
09.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Cashier
Taco Bell
06.2022 - 05.2024
- Ensured cleanliness and organization to enhance customer environment.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Consistently achieved and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma - Engineering
Hodgson Votech
Newark, DE05.2024
Skills
- Quick learner
- Help with teaching numbers
- Changing diapers
- Being a teacher assistant
- Letters and alphabetical
- Teaching and showing/teaching how to get along
- Being independent
- Assistanting teachers with daily routines
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Detail-orientated
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- Strong leader
- Customer education
Volunteer
-high school football games
-blossom and rainbows
Accomplishments
-learn how to keep a positive attitude and be patient at all times
Timeline
Hairstylist
Self Employed Services
06.2024 - Current
Customer Service Representative
Eastern Marine
09.2023 - 06.2024
Customer Service Cashier
Taco Bell
06.2022 - 05.2024
High School Diploma - Engineering
Hodgson Votech
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