JANE AYUKU
DUBAI,DUBAI
Summary
Accomplished Customer experience specialist and Inflight manager offering over 20 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service and managing teams to deliver exceptional and above and beyond Customer service.
Detail- oriented team player and leader with strong organizational skills and decision making.
Overview
1
1
year of professional experience
Work History
Flight Attendant
AIRKENYA AVIATION
- Checking-in and boarding passengers
- Organized passenger tickets prior to travel
- Meet and assisted passengers through immigration and customs procedures
- In-flight services.
Flight Stewardess
EMIRATES AIRLINE
- Ensure service, safety, and security standards of flights.
- Screening customers during boarding for potential safety, security, and medical risks.
- Problem-solving, handling customer complaints, and providing solutions.
- Attended medical emergencies as per first response training.
- Ensure customer satisfaction is achieved by end of every duty.
IN-FLIGHT SUPERVISOR
EMIRATES AIRLINE
- Current
- Managing resources and maintaining standards to ensure customer needs are met
- Sharing responsibility with the purser to ensure a safe and secure operation
- Ensuring the highest standards of safety and security are met, in line with corporate requirements, local civil aviation, government legislation, and international standards
- Demonstrating service personality behaviors and encouraging crew to provide a superior team environment
- Being a role model at work, through motivational and inspirational leadership.
Flight Purser
Emirates Airlines
08.2023 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to revenue generation through effective sales techniques for in-flight products and services.
- Administered first aid to passengers when necessary, responding quickly to medical situations during flights.
- Participated in regular professional development opportunities to stay current with industry trends and best practices in aviation customer service.
- Supported company initiatives for environmental sustainability through conscientious waste management practices and resource conservation during flights.
- Handled in-flight emergencies calmly and professionally, prioritizing passenger safety at all times.
- Collaborated with pilots to maintain awareness of flight status, ensuring timely updates for passengers and my team during unexpected delays or changes.
- Streamlined communication between cabin crew members, fostering a cohesive and efficient team environment.
- Trained new cabin crew members on company policies, customer service standards, and emergency procedures to ensure consistently high-quality service delivery.
- Processed information quickly to take immediate action during unexpected or serious situations.
- Partnered with flight department to meet inflight and station operational obligations.
- Fostered partnerships and supportive relationships with local airport operations to facilitate corporate initiatives.
- Held flight attendants accountable to service expectations to meet company and regulatory standards.
- Championed safety, customer experience and associate programs to foster well-being and achieve corporate compliance.
- Created, managed and delivered meaningful recognition and individual rewards to boost morale.
- Maintained and completed administrative records and documents to meet company requirements.
Education
Kenya Certificate of Secondary Education (KCSE) -
ST TERESA'S SECONDARY SCHOOL
01.2024 - 05.2008
Professional Training and Certification - undefined
Kibfndeni College of Institutional Management
01.2024 - undefined
MBA - Business Administration
University of Gloucester
Scotland 04.2001 -
Extended Diploma - International Business And Strategy
Westford University
United Arab Emirates 04.2001 -
Skills
Effective Time Management
Adaptability
Microsoft Office
Communication
Problem-solving
Customer service
Performance management
Providing feedback
Risk analysis
Social intelligence
Excellent communication
Leadership
Training
- Building resilience as a leader, LinkedIn
- Communicating in the language of a leader, LinkedIn
- Coaching skills for leaders and managers, LinkedIn
- Ice-breakers for teams, LinkedIn
- Train the trainer, LinkedIn
Timeline
Kenya Certificate of Secondary Education (KCSE) -
ST TERESA'S SECONDARY SCHOOL
01.2024 - 05.2008
Professional Training and Certification - undefined
Kibfndeni College of Institutional Management
01.2024 - undefined
Flight Purser
Emirates Airlines
08.2023 - Current
MBA - Business Administration
University of Gloucester
04.2001 -
Extended Diploma - International Business And Strategy
Westford University
04.2001 -
Flight Attendant
AIRKENYA AVIATION
Flight Stewardess
EMIRATES AIRLINE
IN-FLIGHT SUPERVISOR
EMIRATES AIRLINE
- Current
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