Janelle Dorsey
New Castle
Summary
Will provide top notch support to team members, managers, etc. Ready and willing to help in all areas as needed.
Overview
26
26
years of professional experience
Work History
Regional Accounts Receivable and Cash Specialist
AssuredPartners LLC
Newark, DE
03.2023 - Current
- Processed cash transactions accurately and efficiently, ensuring compliance with company policies.
- Reconciled daily cash reports, identifying discrepancies to maintain financial integrity.
- Assisted in training new staff on cash handling procedures and customer service standards.
- Implemented improvements in cash management processes, enhancing overall operational efficiency.
- Optimized workflow by organizing an efficient system for processing incoming/outgoing payments and deposits.
Accounting Assistant
New Castle County Head Start, Inc.
Newark, DE
08.2005 - 03.2023
- Maintain current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
- Process payroll and prepare payroll reports; examine payroll register to detect errors and improve accounting accuracy.
- Update and reconcile accounts payable with purchase orders for accuracy.
- Communicate with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Prepare month-end closing entries for detailed reporting and recordkeeping.
First Year Tax Professional
H&R Block
Wilmington, DE
11.2014 - 04.2015
- Applied federal and state government regulations to prepare accurate and compliant tax returns for clients.
- Stored copies of completed returns and related documents according to company procedures and business regulations.
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
- Collected detailed information and required paperwork from clients to complete tax returns.
Receptionist
Delaware Hearing Aids
Wilmington, DE
04.2004 - 07.2005
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Receptionist
Deep Muscle Therapy Center & School
Wilmington, DE
04.2000 - 03.2004
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Sorted incoming mail and directed to correct personnel each day.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT12.2025
Income Tax Preparation Course - undefined
H&R Block
Wilmington, DE12.2014
High School Diploma - undefined
John Dickinson High School
Wilmington, DE05.2001
Skills
- Payroll processing
- Invoice processing
- Accounts receivable
- Accounts payable
- Documentation filing
- Organization skills
- Strong communication skills
- Continuous learning attitude
- Customer service
- Time management
Timeline
Regional Accounts Receivable and Cash Specialist
AssuredPartners LLC
03.2023 - Current
First Year Tax Professional
H&R Block
11.2014 - 04.2015
Accounting Assistant
New Castle County Head Start, Inc.
08.2005 - 03.2023
Receptionist
Delaware Hearing Aids
04.2004 - 07.2005
Receptionist
Deep Muscle Therapy Center & School
04.2000 - 03.2004
Income Tax Preparation Course - undefined
H&R Block
High School Diploma - undefined
John Dickinson High School
Bachelor of Science - Human Resources Management
Western Governors University