Janet Beusen
Interim Operations Supervisor
Neu Isenburg
Summary
Experienced Supervisor with a proven track record of successfully managing teams and optimizing processes. Detail-oriented Operations Supervisor with expertise in inventory management and quality control. Organized Supervisor with excellent communication skills and a strong ability to problem solve under pressure.
Proactive manager with 10 years of experience in team leadership. Background includes management and customer service in fast-paced settings.
Manager with expertise in general operations management, staff development and training, recruitment and vendor negotiations.
Overview
38
38
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
INTERIM OPERATIONS SUPERVISOR L3
Amazon Deutschland
Weiterstadt
11.2024 - Current
- Problem Solve-Quality Control & Resolution of problems found during the Pick and Stage process with SA's
- Checking in DA's
- DA Support-Resolution of issues found with DA's and DSP's during the loading process.
- Instituted and managed the Introduction of MCO into the station during Peak Season 2024.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
L1 SA
Amazon Deutschland
Weiterstadt
10.2023 - 11.2024
- Ambassador-Onboarding and training of new staff and development of current.
- Problem solving during the Pick and Stage process to ensure all packages would be delivered on time to the customers.
- DA Support for DA's during the loading process to ensure on time delivery to the customers.
- Check in for DA's at the beginning of the loading process.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
SMALL BUSINESS OWNER
J&J Solutions
Neu-Isenburg
06.2017 - 10.2023
- 6 years of managing a small business with a focus on customer satisfaction
- Provides oversight and quality control for large house and office cleanings.
- Provided cleaning services for 10 clients a month.
Created a detailed time management schedule implemented across the entire cleaning team.
RESTAURANT MANAGER
McDonalds
Bellevue, WA
05.1987 - 01.2000
- 10 years of experience managing a high-volume restaurant with a focus on customer service and staff development
- Skilled in streamlining operations and reducing costs while maintaining high quality standards
- Developed and implemented training programs for new employees
- Created weekly schedules and ensured proper staffing levels for efficient operations
- Managed restaurant operations, staff, and customer service
- Hired, trained, and supervised a team of employees
- Maintained inventory levels and controlled costs
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
- Fostered positive work environment, leading to decrease in staff turnover.
Education
HIGH SCHOOL DIPLOMA -
Two Rivers High School
North Bend, WA 09.1987 - 06.1990
Skills
Customer engagement
Operations management
Staff management
Schedule coordination
Team management
Performance monitoring
Staff supervision
Safety oversight
Compliance management
Quality assurance
Certificationscourses
- Basic Operations Course
- Basic Management Course
- Intermediate Operations Course
- First Aid
- Microsoft Office
Timeline
INTERIM OPERATIONS SUPERVISOR L3
Amazon Deutschland
11.2024 - Current
L1 SA
Amazon Deutschland
10.2023 - 11.2024
SMALL BUSINESS OWNER
J&J Solutions
06.2017 - 10.2023
HIGH SCHOOL DIPLOMA -
Two Rivers High School
09.1987 - 06.1990
RESTAURANT MANAGER
McDonalds
05.1987 - 01.2000