Janice Grimes
Wilmington
Summary
Dynamic, results driven sales agent with seven years of experience in the health insurance industry and ten years in retail sales management. Proven track record working alone or within a team to exceed performance goals and implement continuous improvement initiatives. Seeking to apply my exceptional problem solving and analytic skills to a sales position within your company.
Overview
17
17
years of professional experience
Work History
Licensed Health Insurance Agent
SG Benefit Providers
05.2018 - Current
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Collect beneficiary information such as their dob, social security number, and medicare number to verify eligibility for specific plans,
- Performed needs analysis and educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their specific needs.
- Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.
- Contributed to team success by sharing best practices on sales techniques, product knowledge, and customer service skills with fellow agents.
- Followed guidelines set by HIPAA and Medicare, ensuring the privacy and security of patient health information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
District Sales Manager
Aldo Group
06.2015 - 05.2018
- Recruited, interviewed, and hired qualified candidates and implemented mentoring program to promote positive feedback and engagement.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the Region.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Achieved established KPI for company, regional team, and district through teamwork and focus on customers.
- Worked closely with upper management to implement continuous improvements and exceed team goals.
- Facilitated monthly workshops for Store Managers, focusing on improving sales, visual merchandising, and marketing, while incorporating team building activities to enhance within their teams.
- Led and conducted semi and annual inventory counts to ensure the company met its shrink goal percentage.
Store Manager
Aldo Group
05.2008 - 06.2015
- Recruited, hired, and trained top talent for all positions of the store.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain customer satisfaction.
- Managed store employees successfully in fast-paced environment through proactive communication, positive feedback, and opportunities for growth.
- Maintain the store visually following Visual Merchandising Standards and Marketing Updates.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reduced employee turnover by creating a supportive work environment and recognizing outstanding performance.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
Business Management
Anne Arundel Community College
Arnold, MDSkills
- Goal oriented
- Operations management
- Staff management
- HIPAA compliance
- Problem-solving abilities
- Customer relationship management (CRM)
- Superb time management
- Decision-making
Timeline
Licensed Health Insurance Agent
SG Benefit Providers
05.2018 - Current
District Sales Manager
Aldo Group
06.2015 - 05.2018
Store Manager
Aldo Group
05.2008 - 06.2015
Business Management
Anne Arundel Community College
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