Janirielys Santiago
Wilmington,DE
Summary
Dynamic and client-focused Tax Preparer with a proven track record at Liberty Tax Service, showcasing exceptional organization and client communication skills. Excelled in income tax preparation and customer service, significantly enhancing client satisfaction. Demonstrated strong document preparation abilities and adept at handling sensitive information, ensuring confidentiality and accuracy.
Overview
2
2
years of professional experience
Work History
Tax Preparer
Liberty Tax Service
12.2023 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Crew Member
Moes Southwestern Grill
08.2023 - Current
- Worked front counter, and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Handled customer complaint to ensure customer satisfaction.
Skills
- Organization skills
- Document preparation
- Income tax preparation
- Local, state, and federal tax returns
- Client communication
- Data gathering
- Data inputting
- Verbal/written communication
- Information processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Tax Preparer
Liberty Tax Service
12.2023 - Current
Crew Member
Moes Southwestern Grill
08.2023 - Current
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