Janna Neumann
Unterschleissheim
Summary
Experienced dialogue marketing clerk with convincing communication skills.
Overview
14
14
years of professional experience
Work History
Dialogue Marketing Assistant
Cewe Stiftung & Co. KGaA
01.2016 - Current
- Maintenance of customer relationships as well as processing of inquiries and complaints
- Carrying out guided tours of the company
- Event Trade Fair Activities
- Trained new staff in customer service protocols and dialogue marketing techniques to ensure consistency
- Created and maintained customer databases to streamline communication and follow-up processes
- Managed social media interactions to enhance customer communication and address inquiries promptly
Hospitality Associate
Chinesisches Restaurant Nanjing
01.2015 - 07.2016
Student Internship
HNO Doctor's Practice Dr. Gorowzow
10.2011 - 10.2011
Student Internship
Dentist Praxis Dr. Otto
05.2011 - 05.2011
Education
Instructor's certicate - Costumer Service
IHK Akademie Digital GmbH
Munich01.2022
Dialogue Marketing Assistant - undefined
Vocational School Welserschool 4
Augsburg01.2019
Kaurau - Dialogmarketing
Berufsschule Welserschule 4
Augsburg01.2019
Intermediate school certicate - undefined
Oberschool Herzberg am Harz
Herzberg am Harz01.2014
Mante Elementary school - undefined
Herzberg am Harz01.2005
Skills
- Customer Relationship Management
- Event Management
- Training
- Customer Database Management
- Social Media Management
- Adobe Indesign
- Adobe Illustrator
- Communication
- Complaint Management
- SAPCRM
- Inexso
- Teamwork
- Digital Marketing
- Customer Focus
- Collaboration
- Problem Solving
- Organizational Skills
- Data Analysis
Languages
Russian
German
English
Timeline
Dialogue Marketing Assistant
Cewe Stiftung & Co. KGaA
01.2016 - Current
Hospitality Associate
Chinesisches Restaurant Nanjing
01.2015 - 07.2016
Student Internship
HNO Doctor's Practice Dr. Gorowzow
10.2011 - 10.2011
Student Internship
Dentist Praxis Dr. Otto
05.2011 - 05.2011
Instructor's certicate - Costumer Service
IHK Akademie Digital GmbH
Dialogue Marketing Assistant - undefined
Vocational School Welserschool 4
Kaurau - Dialogmarketing
Berufsschule Welserschule 4
Intermediate school certicate - undefined
Oberschool Herzberg am Harz
Mante Elementary school - undefined
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