Jannah Elmalla
stuttgart
Summary
Business and Economics student at the University of Hohenheim with multilingual communication skills in Arabic, German, and English. Internship experience in customer service, healthcare, PR/fundraising, and laboratory environments. Recognized for teamwork, adaptability, organization, and leadership through academic and extracurricular involvement.
Overview
5
5
years of professional experience
Work History
Mini jobs
Zenjob
Stuttgart , Germany
11.2024 - 04.2026
- Scanned items with precision and speed, reducing customer wait times.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Kept shelves clean, organised and presentable through regular visual merchandising, especially during busy shopping periods.
Call center agent
Vodafone Germany
Cairo, Egypt
08.2024 - 10.2024
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
- Remained calm under pressure to handle customer complaints and solve problems.
Intern
Al-Nas Hospital
Cairo , Egypt
07.2024 - 08.2024
- Collaborated with management and team members on end-to-end project needs, organising materials, facilitating communication, and proofreading work.
- Attended training sessions within PR and fundraising team to develop skills and knowledge relevant to role.
- Handled phone calls and responded to emails on behalf of staff, keeping senior members free to focus on larger issues.
- Executed photocopying and printing of documents, ensuring timely support for office team members' needs.
Tutor
Deutsche Schule der Borromäerinnen
Cairo, Egypt
09.2021 - 06.2024
- Tutored 20+ elementary students in weekly learning sessions
- Analysed student progress and prepared feedback to improve test results.
- Assisted students of all skill levels in core subjects, including maths and English.
Training
Wellspring
Cairo, Egypt
04.2023 - 07.2023
- Conducted training on basic needs of children, character development, experiential learning, and safety procedures to enhance student well-being.
- Facilitated daily activities for diverse groups of children, promoting teamwork and collaboration among participants to enrich their social experiences.
- Utilised attentive listening skills to identify and address students' issues, providing tailored support and guidance.
Intern
German University Cairo (GUC)
Cairo , Egypt
06.2022 - 07.2022
- Investigated key concepts in pharmacy and biochemistry to enhance understanding and application in practice.
- Conducted bacteriological and molecular examinations while overseeing manufacturing processes to ensure compliance with quality standards.
- Wrote detailed reports on research data, trends and abnormalities.
- Ensured clean and organised pharmacy environment, adhering to hygiene and safety regulations to promote patient safety.
- Prepared materials, resources and logistics for laboratory experiments.
Training
FemTec
10.2021 - 10.2021
- Binary search in Python, Bubble sort in Python, and Scratch
- Girls macht MI(N)T Programmierworkshop
Education
Bachelor of Science - Business and Economics
University of Hohenheim
Stuttgart, BW07-2026
Abitur -
Deutsche Schule der Borromäerinnen
Cairo, Egypt01-2024
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Project planning and coordination
- Time management
- Organisation skills
- Customer service
- Communication skills
- Problem-solving
- Teamwork
- Flexibility
- Leadership
Personal Information
Place of birth: Cairo, Egypt
Date of birth:16.12.2005
Languages
Arabic
First Language
English
Proficient
C2
German
Proficient
C2
French
Elementary
A2
Spanish
Beginner
A1
Interests
- Photography
- Exercise
- Traveling
- Planning
Timeline
Mini jobs
Zenjob
11.2024 - 04.2026
Call center agent
Vodafone Germany
08.2024 - 10.2024
Intern
Al-Nas Hospital
07.2024 - 08.2024
Training
Wellspring
04.2023 - 07.2023
Intern
German University Cairo (GUC)
06.2022 - 07.2022
Training
FemTec
10.2021 - 10.2021
Tutor
Deutsche Schule der Borromäerinnen
09.2021 - 06.2024
Bachelor of Science - Business and Economics
University of Hohenheim
Abitur -
Deutsche Schule der Borromäerinnen