JAQUELINE LEPE
Kraków
Summary
Adept in analytical thinking and customer service, I leveraged these skills to enhance accounts receivable collections by a notable percentage. My background spans finance, IT support, and education, consistently focusing on achievements like process improvement and fostering positive environments. Multitasking and interpersonal communication underpin my professional journey, showcasing a versatile and results-driven approach.
Overview
11
11
years of professional experience
Work History
Finance and Accounting Process Specialist
Capgemini Polska
KRAKÓW
10.2024 - Current
- Processing of incoming invoices (PO, non-PO, recurring, and down payment documents) with initial problem identification as necessary.
- Reviewing and resolving client queries.
- Supporting the reporting process.
- Ensuring that the daily activities within the responsibilities are fulfilled properly and in a timely manner.
- Proactively sharing knowledge on the process and related procedures with other team members.
Childcare Provider
Wioski El Bombo
KRAKÓW
03.2024 - 09.2024
- Attended professional development workshops to stay current on best practices in early childhood education.
- Participated in parent and teacher conferences to discuss student progress or any other concerns related to childcare services provided.
- Attended health and safety training for early childhood education.
Spanish Teacher
El Abanico Ibero American Institute for Education
KRAKÓW
10.2023 - 02.2024
- Implemented classroom management techniques to create a positive learning environment.
- Fostered a culture of respect and curiosity for different cultures and languages.
- Created lesson plans to address the needs of entry-level and upper-level Spanish students.
- Designed projects that required students to apply their knowledge of the Spanish language in real-world scenarios.
Collections Portfolio Analyst
Capgemini
Guatemala City
01.2021 - 02.2022
- Monitored accounts receivable and payable activities, ensuring timely payments and collections
- Continuously contact customers via soft phone and email to collect balances on aged invoices
- Work with internal departments to ensure correct allocation of payments
- Processed invoices and payments, resulting in a X% increase in accounts receivable collections
Customer Service Representative
Genpact
Guatemala City
09.2017 - 12.2020
- Response to credit card inquiries by phone and credit line review
- Assistance for online accounts and assistance to Sales Representatives
- ENG-SPA translations
Customer Service Representative
TELUS Guatemala
Guatemala City
09.2016 - 08.2017
- Shopping orders for customers
- Track orders and packages
- General customer assistance
IT service desk analyst
Centexsa S.A.
Guatemala City
12.2013 - 06.2016
- Monthly reporting
- User and equipment inventory
- Equipment sales and purchases
- Electric and phone cable installment and maintenance
- Computer formatting, PC application installment
Education
Universidad de Occidente - Clinical Psychology
Universidad de Occidente
Guatemala City, Guatemala03.2018
High School diploma -
Escuela Nacional de Formacion Secretarial No. 4
Guatemala City, Guatemala10.2011
Secondary School Diploma -
Instituto 14 de Julio de 1798
Guatemala City, Guatemala10.2008
Skills
- Ability to Work Under Pressure
- Customer Service
- Multitasking Skills
- Interpersonal Communication Skills
- Analytical Thinking Skills
References
- Jeffrie Castellanos, Capgemini Polska, 12castejeanos@gmail.com, +48 571 449 148
- Wendy Cancino, Capgemini Guatemala, +502 5742 0522
- Flor Argueta, Contraloria General de Cuentas, +502 5651 3685
Languages
- Spanish
- English
Timeline
Finance and Accounting Process Specialist
Capgemini Polska
10.2024 - Current
Childcare Provider
Wioski El Bombo
03.2024 - 09.2024
Spanish Teacher
El Abanico Ibero American Institute for Education
10.2023 - 02.2024
Collections Portfolio Analyst
Capgemini
01.2021 - 02.2022
Customer Service Representative
Genpact
09.2017 - 12.2020
Customer Service Representative
TELUS Guatemala
09.2016 - 08.2017
IT service desk analyst
Centexsa S.A.
12.2013 - 06.2016
Universidad de Occidente - Clinical Psychology
Universidad de Occidente
High School diploma -
Escuela Nacional de Formacion Secretarial No. 4
Secondary School Diploma -
Instituto 14 de Julio de 1798
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