Jasen Čeko

-Supporting a customer-focused culture throughout the complete unit and ensuring an overall easy buying experience.

-Implementing global solutions, services and tools (implementation of digital registration tool in Smaland).

-Leading team of Smaland and Greeter coworkers.

-Providing an inspiring and motivational direction for the team.

-Ensuring the efficient and cost-effective execution of the IKEA exchange returns policy.

-Shopping tools management.

-Coordinating workshops and courses within Smaland.

-Creating a positive and friendly working environment.

-Being an active participant during the opening process of IKEA Croatia (recruiting, training, retail build-up, Calypso Software and hardware implementation; IPOS software and hardware implementation).

- Team Leader; leading a team of up to 30 people, creating daily and monthly schedules, continual monitoring of team performance and individual development of coworkers and therefore providing constructive feedback to increase productivity and maintain quality standard.

-Establishing strong and professional relationships with team members.

-Mentoring team members and conducting training processes in order to promote productivity and commitment to friendly service.