Jasiel Olivo
Smyrna
Summary
I am a Patient Access Representative with extensive track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. I am familiar with medical and clinical terminology coupled with proficiency in MS Office. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Westside Family Healthcare
Dover
06.2022 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Ran credit card batches and balanced deposits on daily basis.
- Verified demographics and insurance information to register patients in computer system.
- Explained policies, procedures and services to patients.
- Ensured all necessary paperwork was completed prior to patient visits.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Performed administrative duties such as filing, faxing, photocopying.
- Obtained informed consent and payment documentation from patients and filed in system.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Verified insurance information, collected payments, and scheduled appointments.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Documented and managed patient information in computer system.
- Assisted with scheduling follow-up appointments according to provider availability.
Education
High School Diploma -
Republic of Costa Rica Professional Higher School
Caguas, PR05-2018
Some College (No Degree) - Graphic And Digital Design
Delaware Technical Community College
DESome College (No Degree) - Architectural Engineering
Delaware Technical Community College
DESkills
- Team player
- Adaptable
- Fluent in both English and Spanish
- Insurance verification
- Phone etiquette
- I am confident in my knowledge of insurance verification and eligibility determination
- Financial needs determination
- Patient greeting
- Document filing
- Data entry proficiency
- Verbal and written communication
- Conflict resolution
Languages
English
Professional
Timeline
Patient Service Representative
Westside Family Healthcare
06.2022 - Current
High School Diploma -
Republic of Costa Rica Professional Higher School
Some College (No Degree) - Graphic And Digital Design
Delaware Technical Community College
Some College (No Degree) - Architectural Engineering
Delaware Technical Community College
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