Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jasiel Olivo

Smyrna

Summary

I am a hardworking and passionate job seeker with strong organizational skills, medical services background and strong work ethic. Enthusiastic about helping people get the necessary medical support and/or services. Dedicated professional and well-versed in communication and team building. Equipped with strong problem-solving skills, willingness to learn and poised to contribute with team success and achieve positive results. I am goal oriented with excellent time management skills and proactive approach to new tasks, I am committed to making meaningful contributions and advancing organizational goals. Proficient in medical systems such as PM and EMR, as well as Microsoft programs like Word, Powerpoint, Excel, etc. I would be delighted to become a part of your team and help generate a positive impact in the organization with my contribution.

Overview

7
7
years of professional experience

Work History

Patient Service Representative

Westside Family Healthcare
07.2022 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Handled customer service inquiries in person, via telephone and through email.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Took copayments and compiled daily financial records.
  • Entered patient demographic and insurance data into electronic medical record system.

Customer Service Associate

Wawa
08.2018 - 10.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
  • Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and provided backup support for organizational leadership.

Education

No Degree - Graphic Design

Delaware Technical Community College
DE

High School Diploma -

Republic of Costa Rica Professional Higher School
Caguas, PR
06-2018

Skills

  • Proficient in medical terminology
  • Effective conflict resolution
  • Bilingual in English and Spanish
  • Strong written communication skills
  • Professional phone communication
  • Efficient data management in clinical settings
  • Strong organizational skills
  • Effective team engagement
  • Customer service
  • Proficient in EMR systems
  • Strong attention to detail
  • Consistent attendance and effort

Accomplishments


  • Became employee of the month in an organization consisting of thousands of employees.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Patient Service Representative

Westside Family Healthcare
07.2022 - Current

Customer Service Associate

Wawa
08.2018 - 10.2022

No Degree - Graphic Design

Delaware Technical Community College

High School Diploma -

Republic of Costa Rica Professional Higher School
Jasiel Olivo