Dragon boat
Jasmin Gallitzendörfer
Office Manager
Hamburg
Summary
Expert in office management and customer service excellence with organizational skills. I have successfully managed training programs and optimized office operations, enhancing efficiency. My adeptness in office coordination and my focus on teamwork shows my ability to drive results and improve processes. I possess a solid understanding of office software and administrative procedures.
Overview
19
19
years of professional experience
30
30
years of post-secondary education
2
2
Languages
Work History
Office Manager
EDEKA Juniorengruppe E.V.
09.2021 - 10.2024
- Managed 2-year training programmes including administration of participants, annual planning process (hotel reservations, external service providers) and data maintenance.
- Corresponded with applicants, employers, training participants, and external service providers.
- Handled incoming and outgoing invoices and maintained invoice workflows.
- Prepared and supported in the budgeting process and monitored budgets
- Advised on and documented further development of the software for corporate learning management (U2D Semiro).
- Assisted in projects to expand digital transformation processes with focus on management of applicants and Identification of needs
- Oversaw office budget, conducted inventory assessments of office supplies and ordered items proactively
Training Coordinator
LTC Language Training Center
03.2019 - 08.2021
- Organised language trainings for business clients (advised on tailored programmes, conducted needs analysis, deployment of trainers)
- Communicated with international employees, HR, international teachers)
- Administered language courses (complete training documentation, feedback process, re-scheduling)
- Provided documentation for companies and HR departments
- Audited Invoices of trainers and provided support for invoice management system
- Ordered learning material, supervised company budget for learning material.
Travel Agent
Hapag Lloyd Cruises GmbH
Hamburg
05.2014 - 03.2019
- May- Nov 2014: worked at Hapag-Lloyd via temporary employment agency Welt der Arbeit, then direct employment at Hapag-Lloyd Cruises
- Advised and sold 5-star luxury and expedition cruises (B2B & B2C) including upselling of additional services (excursions, insurance, upgraded accomodations and flights).
- Processed bookings accurately
- Communicated with specialist departments (IT, Finance, Product Management, Backoffice, Flight Department)
- Developed and conducted training on cruise destinations
- Cooperated in a team of end-users to introduce a new software (testing and feedback to developers, development of training content, scheduling and conducting training)
- Trained new employees
- Supported back office in times of high workload
Travel Agent
Caissa Touristic AG
07.2005 - 07.2006
- Arranged flights and travel accommodations for clients (B2B & B2C) including upselling (insurance, transportation, upgrade for accomodation)
- Communication with international airlines and hotels
- Wrote offers including follow-up process.
- Created Invoices
Education
Professional Training: Travel Agent -
TQ3 Travel Solution
Hamburg, Germany 08.2002 - 06.2025
Bachelor of Arts - English And Spanish Language And Literature
Westfälische Wilhelms-Universität
Münster, Germany 10.2006 - 09.2009
Professional Training: Travel Agent -
Stella Musical Reisen GmbH
Hamburg 08.2001 - 07.2002
Master of Education - English And Spanish, Educational Sciences
Westfälische Wilhelms-Universität
Münster 10.2009 - 11.2012
Skills
Customer service
Administrative support
Data entry
Office management
Organizational skills
Billing
Scheduling and calendar management
Travel coordination
Documentation expertise
Interests
Mountainbiking
Jogging
Work Experience Abroad
11/2024 - 12/2024 CHILE: Private Round Trip with a Camper mobile, by car and bus
08/2011 -10/2011 SPAIN: SUMMER UNIVERSITY in Santander and INTERNSHIP as Teacher in Logrono
07/2004- 04/2005 ECUADOR: 4 MONTH- INTERNSHIP in Tourism and PRIVATE STAY
Sommer Fernreisen GmbH
- Worked at the reception in a hosteria near Quito (Check-In and Check-Out of Clients, billing)
- Advised on and booked excursions and transfers
- Support in the restaurant area (service and cleaning)
Timeline
Office Manager
EDEKA Juniorengruppe E.V.
09.2021 - 10.2024
Training Coordinator
LTC Language Training Center
03.2019 - 08.2021
Travel Agent
Hapag Lloyd Cruises GmbH
05.2014 - 03.2019
Master of Education - English And Spanish, Educational Sciences
Westfälische Wilhelms-Universität
10.2009 - 11.2012
Bachelor of Arts - English And Spanish Language And Literature
Westfälische Wilhelms-Universität
10.2006 - 09.2009
Travel Agent
Caissa Touristic AG
07.2005 - 07.2006
Professional Training: Travel Agent -
TQ3 Travel Solution
08.2002 - 06.2025
Professional Training: Travel Agent -
Stella Musical Reisen GmbH
08.2001 - 07.2002
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