JASMIN Peterson
Bad Nauheim
Summary
Strategic and agile leader with over 15 years of global experience in finance, aviation, and technology industries. Currently serving as Senior Risk Manager at Amazon, specializing in navigating ambiguity, mitigating risk, and enhancing customer experiences through scalable, people-first strategies. Demonstrated success in high-impact roles across operations, program management, and advisory services, consistently delivering business-critical initiatives that align risk management with operational excellence. Thriving in complex, multicultural environments, known for building resilient systems, leading with empathy, and achieving results through collaboration and insight.
Overview
16
16
years of professional experience
Work History
Senior Risk Manager
Amazon
01.2025 - Current
- Lead enterprise risk strategies across high-impact programs, ensuring operational resilience and regulatory alignment.
Senior Program Manager
Amazon
10.2024 - 01.2025
- Directed cross-functional initiatives to drive scalability, cost optimization, and customer-focused solutions.
Program Manager
Amazon
09.2021 - 09.2024
- Managed global programs to streamline operations, support risk initiatives, and enhance service excellence.
Sr. Customer Service Coordinator
Gulfstream Aerospace
06.2014 - 01.2018
- Delivered premium client support and coordinated international aviation logistics across key customer accounts.
Customer Service Operations Specialist
Gulfstream Aerospace
01.2013 - 06.2014
- Led day-to-day support operations and contributed to team training and performance improvement.
Financial Service Representative
SunTrust
12.2011 - 01.2013
- Provided financial solutions and account management services while driving client satisfaction.
Lead Teller / Vault Custodian
SunTrust
02.2011 - 12.2011
- Managed vault operations and supervised daily branch cash flow.
Teller
SunTrust
02.2010 - 01.2011
- Delivered transactional banking services with speed, accuracy, and customer care.
Youth Development Specialist
SHAPE (NATO International Civilians)
08.2009 - 10.2011
- Designed and implemented youth programs in a multicultural NATO setting, fostering resilience and engagement.
Skills
- Risk Management & Mitigation
- Strategic Program Leadership
- Financial Analysis & Advisory
- Aviation Operations & Customer Support
- DEI & Cross-Cultural Communication
- Investigations & Operational Analysis
- Change Management & Transformation
- Stakeholder Engagement & Alignment
- Customer Experience Strategy
- High-Performance Team Leadership
Languages
English
German
Turkish
Timeline
Senior Risk Manager
Amazon
01.2025 - Current
Senior Program Manager
Amazon
10.2024 - 01.2025
Program Manager
Amazon
09.2021 - 09.2024
Sr. Customer Service Coordinator
Gulfstream Aerospace
06.2014 - 01.2018
Customer Service Operations Specialist
Gulfstream Aerospace
01.2013 - 06.2014
Financial Service Representative
SunTrust
12.2011 - 01.2013
Lead Teller / Vault Custodian
SunTrust
02.2011 - 12.2011
Teller
SunTrust
02.2010 - 01.2011
Youth Development Specialist
SHAPE (NATO International Civilians)
08.2009 - 10.2011
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