Jasmine Hernandez-Walker
Grovetown
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
Work History
Cashier
Wendy's
3 2015 - 2 2017
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles, and cleaning floors during slow periods Maintained well-stocked stations with supplies and spices for maximum productivity Loaded perishable items onto shelves or in climate-controlled coolers to maintain freshness of items and organize food inventory Used cash registers and POS systems to request and record customer orders and compute bills Learned new menu offerings and options easily to assist customers with selecting items Alerted customers that food orders were ready for pick-up by calling out name Offered soft drinks, frozen beverages and ice cream immediately after processing payments to deliver simple items quickly to customers Prepared items like bacon ahead of time to promote efficiency in dish garnishing
Warehouse Worker
Ragstock Warehouse
02.2017 - 04.2019
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies Labeled and accurately moved customer orders to meet shipment timetables and minimize errors Identified inadequate materials and faulty equipment and brought to supervisors' attention Loaded, unloaded and moved material to and from storage and production areas Performed inventory control, such as counting and stocking merchandise Checked packages and merchandise for damage and quickly notified vendors to request replacements Prepared orders for shipment by systematically picking, packing and labeling merchandise
Teachers Aid
Christ Church Fort Worth
11.2021 - 10.2023
- Dedicated and compassionate Teacher's Aide with 2 years of experience providing valuable support in educational settings
- Skilled in assisting with instruction, classroom management, and individualized student assistance
- Proficient in collaborating with teachers to enhance the learning environment and ensure student success
- Adept at adapting to diverse student needs and fostering a positive and inclusive classroom atmosphere
- Committed to contributing to the educational growth and development of students.
Personal Assistant
Saving Fred LLC
11.2023 - 09.2024
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Customer Service Representative
Ver-A-Fast
08.2022 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Managed high volume of calls while maintaining composure, professionalism, and efficiency under pressure.
- Handled escalated calls from frustrated customers calmly and professionally, ultimately achieving successful resolutions that satisfied both parties involved.
- Analyzed customer feedback to identify areas of improvement, implementing changes that led to increased satisfaction rates.
- Retained at-risk customers by offering customized solutions, empathizing with their concerns, and demonstrating a genuine commitment to their satisfaction.
- Collaborated with team members to achieve shared goals, consistently meeting or exceeding performance metrics.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and complaints.
- Maintained up-to-date information on company policies, procedures, and offerings for accurate service delivery.
Education
License in Xray Tech - undefined
Xray Tech Academy
Certificate in Phlebotomy -
A Plus School of Phlebotomy
06.2020 - 07.2020
M.D. - Associate of The Arts
Dallas Community College
Dallas,Texas 10.2022 - Current
Skills
Problem-Solving
References
Available upon request
Timeline
Personal Assistant
Saving Fred LLC
11.2023 - 09.2024
M.D. - Associate of The Arts
Dallas Community College
10.2022 - Current
Customer Service Representative
Ver-A-Fast
08.2022 - 10.2024
Teachers Aid
Christ Church Fort Worth
11.2021 - 10.2023
Certificate in Phlebotomy -
A Plus School of Phlebotomy
06.2020 - 07.2020
Warehouse Worker
Ragstock Warehouse
02.2017 - 04.2019
License in Xray Tech - undefined
Xray Tech Academy
Cashier
Wendy's
3 2015 - 2 2017
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