JASON O. SUTFIN
Dover
Summary
Experienced section chief and equipment account manager with a strong background in the United States Air Force, adept at leading teams and managing a $13.7 million equipment account. Demonstrated expertise in maintenance planning and quality assurance, driving operational excellence and ensuring asset accountability. Proven ability in strategic planning and personnel mentorship, enhancing mission readiness and compliance with safety standards. Committed to continuous improvement and effective communication, consistently delivering high-quality results in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Section Chief & Equipment Account Manager
UNITED STATES AIR FORCE
Dover
01.2020 - Current
- Direct and supervise all maintenance activities for a section of aircraft maintenance personnel, ensuring mission readiness for C-17 aircraft.
- Managed a $13.7M equipment account with 1,370 assets, coordinating worldwide shipments and repairs to support global operations.
- Established and tracked calibration cycles, conducted serviceability checks, and executed semi-annual inventories to ensure 100% asset accountability.
- Advised on complex maintenance issues, interpreting technical data to diagnose and resolve problems with aircraft structures, engines, and systems.
- Delivered weekly status briefings to senior leadership on equipment readiness and asset management.
- Managed and led teams in various roles, including Flightline Expediter and Support NCOIC, to ensure safe and efficient aircraft generation.
- Directed operations for multiple teams to ensure mission readiness and effectiveness.
- Coordinated training programs to enhance skills and knowledge of personnel.
- Managed resources and logistics for operational support missions across diverse environments.
- Implemented safety protocols to maintain compliance with military standards and regulations.
- Oversaw equipment maintenance schedules to ensure operational readiness at all times.
- Facilitated interdepartmental communication to streamline processes and enhance collaboration.
- Developed strategic plans to address emerging challenges in operational environments.
- Mentored junior personnel, fostering professional development and leadership skills within the team.
- Served as a subject matter expert on all topics related to the section's area of expertise.
- Instructed personnel on equipment use and safety.
- Provided coaching to direct reports based on performance review assessments.
- Coordinated development, implementation, and evaluation of programs, policies, and procedures in Section Chief role.
- Identified opportunities for process improvement initiatives based on analysis of existing systems and procedures.
- Drafted training schedules and filed paperwork.
- Led cross-functional teams in designing new protocols for project delivery.
- Maintained collaborative relationships with other sections within the organization to ensure effective coordination of resources across departments.
- Resolved conflicts among team members by facilitating open dialogue between parties involved.
- Created detailed reports outlining program successes and challenges which were presented at senior management meetings.
- Coordinated training sessions for staff on relevant topics such as customer service best practices or industry standards.
- Provided strategic direction to staff on priority projects, assigned tasks to team members, monitored progress and ensured deadlines were met.
- Attended conferences and seminars related to the section's field of expertise in order to stay up-to-date on current trends.
- Developed annual budgets for section operations and tracked expenditures throughout the year.
- Reviewed incoming requests for services or assistance from external stakeholders and responded appropriately.
- Regularly reviewed operational performance metrics and provided feedback to ensure goals were achieved within established timelines.
- Ensured quality control measures were implemented consistently throughout operations.
- Implemented new technology solutions designed to streamline workflows or increase efficiency across operations.
- Monitored compliance with applicable laws and regulations related to the section's activities.
- Managed multiple complex projects simultaneously while meeting tight deadlines.
- Managed inventory to keep adequate supplies on hand for current and anticipated demand.
- Established work priorities and managed smooth transition of work between different teams.
- Monitored performance and recommended strategies to increase output and overall quality.
- Liaised effectively between quality control, customer relations and other teams to align work with optimum specifications.
- Maintained section records and logs with daily activity and incident information.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored progress by establishing plans, budgets and measuring results.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Mitigated business risks by working closely with staff members and assessing performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Collaborated with cross-functional teams to resolve client issues promptly.
- Maintained accurate records of client interactions and transactions.
- Onboarded new team members to integrate into organization.
- De-escalated customer interactions by providing alternative solutions to issues.
- Created comprehensive reports on account performance and presented them to senior management.
- Ensured compliance with industry regulations when dealing with clients.
- Provided technical support to customers when needed.
- Utilized problem-solving skills when dealing with difficult customers.
- Recognized security risks to properly handle situations.
C-17 Maintenance Supervisor & Technician
UNITED STATES AIR FORCE
Dover
01.2011 - 12.2020
- Supervised and conducted comprehensive aircraft inspections, including pre-flight, post-flight, and isochronal, ensuring operational airworthiness and compliance with regulations.
- Led teams in aircraft ground handling operations, including jacking, lifting, and towing, ensuring stringent adherence to safety protocols and technical standards.
- Advanced through roles as C-17 Home Station Check (HSC) Dock Chief, C-17 Flightline Expediter, and Aerospace Maintenance Craftsman, enhancing expertise in aircraft maintenance.
Tactical Aircraft Maintenance Craftsman
UNITED STATES AIR FORCE
Mountain Home
01.2001 - 12.2011
- Served as Quality Assurance (QA) Inspector, Dedicated Crew Chief, and Repair & Reclamation Craftsman for F-15 fighter aircraft, ensuring compliance with safety and operational standards.
- Performed and supervised end-of-runway, post-flight, pre-flight, and phase inspections, including sortie generation and hot pit refueling.
- Troubleshot and maintained aircraft engines, hydraulic systems, and flight control systems to ensure optimal performance and mission capability.
Education
MAF Maintenance Supervision and Production -
01-2016
USAF Non-Commissioned Officer (NCO) Academy -
01-2014
F-15 Tactical Aircraft Maintenance (Flight Control System) -
01-2011
Airman Leadership School -
01-2006
Skills
- Production Supervision
- Maintenance scheduling
- Quality inspection
- Data analysis
- Equipment Accountability
- Equipment Optimization
- Supply Chain Management
- Aviation Operations
- Aircraft Maintenance
- Structures & Engines
- System Integration
- Troubleshooting & Diagnostics
- Section & Team Leadership
- Training mentorship
- Performance evaluation
- Safety compliance
- Asset management
- Team leadership
- Conflict resolution
- Strategic planning
- Process improvement
- Employee training
- Workforce planning
- Team management
- Risk management
- Operations oversight
- Adaptability
- Training oversight
Custom
- USAF Non-Commissioned Officer (NCO) Academy, 01/01/14
- Airman Leadership School, 01/01/06
- MAF Maintenance Supervision and Production, 01/01/16
- F-15 Tactical Aircraft Maintenance (Flight Control System), 01/01/11
Custom
- Meritorious Service Medal
- Air and Space Commendation Medal (with 1 Oak Leaf Cluster)
- Air and Space Achievement Medal
Custom
Production Supervision, Maintenance Planning & Scheduling, Quality Assurance Inspection, Data & Trend Analysis, Equipment Accountability, Inventory Control, Calibration & Serviceability, Global Logistics, Procurement, C-17 Globemaster III & F-15 Eagle, Structures & Engines, Hydraulic & Flight Control Systems, Troubleshooting & Diagnostics, Section & Team Leadership, Personnel Training & Mentorship, Performance Management, Human Resources
Custom
Secret, 12/30/11, NAC plus Written Inquiries & Credit Check
Timeline
Section Chief & Equipment Account Manager
UNITED STATES AIR FORCE
01.2020 - Current
C-17 Maintenance Supervisor & Technician
UNITED STATES AIR FORCE
01.2011 - 12.2020
Tactical Aircraft Maintenance Craftsman
UNITED STATES AIR FORCE
01.2001 - 12.2011