Jason Wurtele
Sr. Client Success Manager
Seeg,Bavaria
Summary
Experienced Senior Client Success Manager with a decade of IT expertise, specializing in customer service excellence, project management, and fostering long-term client relationships. Skilled in team building, motivating, and leveraging independent decision-making to drive company success. Proficient in facilitating transitions to cloud-based solutions, providing technical sales support, and collaborating with cross-functional teams for effective client solutions.
Overview
10
10
Years Information Technology Experience
18
18
Years Customer Service Experience
5
5
Years Client Success Management Experience
Work History
Senior Client Success Manager
Sourcepass (Acquired MachineLOGIC In June 2023)
12.2019 - Current
- Enhanced client satisfaction by implementing customized success strategies and maintaining strong relationships.
- Collaborated with cross-functional teams to address client concerns and resolve complex issues in a timely manner.
- Managed a diverse portfolio of accounts, ensuring consistent communication and personalized support.
- Conducted regular business reviews with clients, sharing performance metrics and discussing future goals and objectives.
- Established lasting partnerships with key stakeholders within each client organization to foster long-term success.
- Evaluated client feedback to drive continuous improvement initiatives within the company''s products and services offerings.
Senior IT Consultant
Plante Moran
10.2017 - 12.2019
- Managed IT projects from inception to completion, ensuring timely delivery and high-quality results.
- Delivered exceptional customer support by troubleshooting technical issues promptly and accurately resolving concerns.
- Built strong relationships with key stakeholders, fostering open communication channels for successful project outcomes.
Information Technology Specialist
PDC Energy Inc.
11.2016 - 06.2017
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
Support Administrator, Contractor
Whiting Petroleum Corporation
07.2016 - 08.2016
- Utilized SCCM for remote troubleshooting and incident resolution.
- Administered Active Directory and troubleshooted software issues.
IT Help Desk/NOC Technician
Long View Systems
07.2013 - 07.2016
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Enhanced network performance by monitoring and troubleshooting system issues and outages.
Education
Associate of Applied Science - Information And Network Technology
05.2015
Skills
- Relationship Management
- CRM Software
- Adaptability
- Customer Retention
- Problem Solving
- Team Leadership
- Technical Support
- Account Management
- Project Management
- Customer Service
- Process Improvement
- Strategic Planning
Languages
English
Bilingual or Proficient (C2)
German
Beginner (A1)
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