Organized, dependable and dedicated tourism professional well-experienced in planning trade fairs and promoting products. Well-versed in both online and traditional marketing approaches. Bringing a wide network and a long history of meeting company goals. Successful at managing multiple priorities with a positive attitude. Skilled in working under pressure and adapting to new situations.
Overview
23
23
years of professional experience
Work History
Marketing and Communications Manager
Deutscher Reisering E.V.
09.2023 - Current
Revamping online and print materials in collaboration with graphic designer.
Improving public relations to launch and update company social media profiles, website and blog.
Representing organization with media outlets and general public, conveying consistent messages to support objectives and positively spin current events.
Developing and executing comprehensive marketing plans.
Devising content strategy to effectively engage target audiences.
Optimizing email campaigns to increase open and click-through rates.
Marketing and IT Executive
SFT School Of Business And Tourism Berlin
02.2020 - 07.2023
Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
Planned and executed events and marketing programs to increase qualified leads.
Engaged, informed and supported staff on media and marketing outcomes.
Launched marketing activities for new product lines and market penetration.
Resolved workflow issues to optimize team productivity and improve delivery times.
Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
Aligned IT solutions and deliverables with company strategic vision.
Marketing Executive, Authorized Signatory
BFT School For Tourism Vocational Training GGmbH
02.2020 - 11.2021
Planned and executed events and marketing programs to increase qualified leads.
Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
Engaged, informed and supported staff on media and marketing outcomes.
Launched marketing activities for new product lines and market penetration.
Marketing Coordinator
TARUK International GmbH
12.2016 - 01.2020
Developed and executed marketing plans for trade shows and other events to increase brand awareness.
Planned and executed internal and external marketing events.
Boosted brand awareness with target customer demographics with social, print, and email campaigns.
Created engaging brochures and flyers to use for promotional materials and distribution.
Composed posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
Managed workflow between staff, coordinating documents and creative material distribution.
Created and managed marketing budgets to monitor expenditures, control costs and increase ROI.
Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Wrote and distributed press releases to increase brand visibility.
Developed creative presentations, trend reports, kitted assets, and product data sheets.
Managed budget allocation and resource utilization to maximize marketing ROI.
Improved website visibility through development and implementation of SEO strategies.
Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
Mentored local personnel on best practices and protocols to maximize productivity.
Deputy Quality Manager
Bus And Service Organizational And Advertising Company MbH (trendtours)
02.2015 - 11.2016
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Evaluated quality problems and performed assessments to identify and resolve issues.
Improved quality processes for increased efficiency and effectiveness.
Updated quality control standards, methods, and procedures to meet compliance requirements.
Mentored and encouraged employees to strive for excellence while fostering professional growth.
Wrote and implemented new rework procedures to standardize processes and streamline workflow.
Devised specifications for processes.
Determined quality department standards, practices, and procedures.
Monitored staff organization and suggested improvements to daily functionality.
Recorded, analyzed, and distributed statistical information.
Crisis Management Manager
DER Touristik GmbH
07.2013 - 09.2014
Conducted pool safety inspections throughout Europe and Northern Africa
Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Worked effectively in fast-paced environments.
Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.
Communications Manager
DER Touristik GmbH
11.2010 - 06.2013
Produced internal communications for Intranet.
Collaborated with other departments to develop integrated branding strategies.
Built and maintained relationships with 1200 in-house employees to cultivate strong corporate image and identity.
Prepared RFP and RFQ responses for presentations.
Worked on strategic sustainability projects.
Created and implemented systems and processes for monitoring media coverage.
Communication Assistant
German Travel Association (DRV)
10.2000 - 11.2010
Answered client queries and complaints to provide strong customer service.
Took photographs and videos during special events for promotional materials and social media pages.
Met with media and press personnel to schedule interviews and issue company statements.
Maintained corporate website using content management systems and associated plugins.
Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
Managed internal company correspondence by delivering documents, memos and newsletters to appropriate personnel.
Developed ideas and leads for new stories according to industry trends.
Collaborated with journalism and marketing teams to compile information and align company messaging.
Supported public relations managers with writing, researching and preparation of materials
Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Produced and distributed brochures, newsletters and press kits.
Monitored media coverage and produced detailed reports to analyze impact of PR efforts.
Officer in Environment, Foreign Tourism, Health
German Travel Association (DRV)
01.2007 - 10.2010
Planned, oversaw, minuted committee meetings and executed decisions.
Coordinated international workshops for child protection.
Prepared and attended ITB trade fair.
Collaborated with tourism stakeholders regarding travel health issues.
Coordinated and liaised with National Tourism Organizations.
Education
Bachelor of Arts - Tourism
SFT School of Tourism
Berlin
05.2005
Skills
Strong communication skills
Established Marketing experience
Proficient project management
Hands-on mentality and intrinsic motivation
Self-reliance and Resilience
Trustworthiness
Hobbies
Running (e.g. Marathon Berlin 2023), Cycling, Travelling
Timeline
Marketing and Communications Manager
Deutscher Reisering E.V.
09.2023 - Current
Marketing and IT Executive
SFT School Of Business And Tourism Berlin
02.2020 - 07.2023
Marketing Executive, Authorized Signatory
BFT School For Tourism Vocational Training GGmbH
02.2020 - 11.2021
Marketing Coordinator
TARUK International GmbH
12.2016 - 01.2020
Deputy Quality Manager
Bus And Service Organizational And Advertising Company MbH (trendtours)
02.2015 - 11.2016
Crisis Management Manager
DER Touristik GmbH
07.2013 - 09.2014
Communications Manager
DER Touristik GmbH
11.2010 - 06.2013
Officer in Environment, Foreign Tourism, Health
German Travel Association (DRV)
01.2007 - 10.2010
Communication Assistant
German Travel Association (DRV)
10.2000 - 11.2010
Bachelor of Arts - Tourism
SFT School of Tourism
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