Jaswinder Kaur
Summary
Leadership-trained Shift Leader (Supervisor) in Front Office with a scrupulous eye for detail and commitment to bigpicture objectives. Adept at cultivating a productive and proactive office culture with organized systems and modern processes. Proficient in software implementation and troubleshooting.
Overview
2025
2025
years of professional experience
2022
2022
years of post-secondary education
4
4
Languages
Work History
Front Office Shift Leader
Deutsche Hospitality
Bad-Homburg, Hessen
6 2024 - Current
- Record guest comments or complaints, referring customers to managers as necessary
- Arrange tours, taxis, or restaurant reservations for customers
- Plan, schedule or supervise the work of other employees
- Keep records of room availability and guests' accounts, manually or using computers
- Make and confirm reservations
- Greet, register, and assign rooms to guests of hotels or motels
- Contact housekeeping or maintenance staff when guests report problems
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Transmit and receive messages, using telephones or telephone switchboards
- Guest Relations Management
- Administrative Skills
- Front Desk Operations
- Problem-solving aptitude
- Multitasking
Front Office Supervisor
Hotel Frankfurt Messe affiliated by Melia
Frankfurt am Main, Hessen
03.2024 - 05.2024
- Promoted positive guest experience by providing high levels of customer service in interactions
- Sent facility service requests to maintenance contractors to initiate repairs
- Oversaw staff appointment bookings to prevent double-booking and schedule conflicts
- Cleaned and inspected the lobby to create a professional and welcoming environment
- Transferred calls to correct contacts and maintained minimum hold times
- Responded to emails providing answers to queries and passing on relevant messages
- Answered multi-line telephone systems and transferred callers or took messages
- Observed organizational guidelines for guest reception and correspondence
- Arranged and stored office documents for tracking, audit compliance and reference purposes
Guest Service Manager
Holiday Inn, Primestar
Frankfurt
12.2022 - 02.2024
- Sorted and distributed packages and mail to recipients
- Kept on-hand stock of informational brochures and pamphlets to share
- Greeted in-person guests and offered immediate assistance with diverse needs
- Fielded customer queries on company operations and activities
- Received packages and mail and routed them to the correct office staff
- Ordered staff stationery and refreshments to replenish available stock
- Greeted and registered guests and maintained clear security records to protect staff and building safety
- Collaborated with other departments to coordinate guest services resulting in seamless experiences for guests
- Assisted with revenue management tasks contributing to the achievement of budgeted targets
- Oversaw daily cash handling procedures at the front desk ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors
Mitarbeiterin
Manpower
Karben
06.2022 - 12.2023
- Make LEDs for Cars
Auditor
ID Logistics
11.2021 - 05.2022
Hair Faculty and Consultant
International Institute of Cosmetology, ICC
02.2014 - 02.2019
- Taught students how to deal with customers
- Imparted technical and practical knowledge about hair
- Taught how to attract potential clients by marketing products and services
- Taught how to book client appointments from calls and walk-ins
Haur Faculty
VLCC Institute
05.2009 - 12.2013
- Taught how to deal with clients
- Gave Theoretical and Practical Knowledge in Hair
- Followed up for new admissions
- Observed industry trends and continuous education to remain competitive in the marketplace
- Provided support in all areas of the institute to ensure smooth operations
- Built and maintained strong student relationships to increase new admissions
Senior Beautician
Innoxa Beauty Culture
01.2001 - 09.2006
Education
Masters - Tourism, Hospitality and Event Management
Berlin School of Business And Innovation
Bachelor of Arts - History and Sociology
Himachal Pradesh University
Skills
Guest Relations Management
Administrative Skills
Front Desk Operations
Problem-solving aptitude
Multitasking
Affiliations
Masters in Tourism Hospitality and Event Management, Berlin School of Business And Innovation, The Importance of Cultural Diversity in Hospitality, Student Council Member
Timeline
Front Office Supervisor
Hotel Frankfurt Messe affiliated by Melia
03.2024 - 05.2024
Guest Service Manager
Holiday Inn, Primestar
12.2022 - 02.2024
Mitarbeiterin
Manpower
06.2022 - 12.2023
Auditor
ID Logistics
11.2021 - 05.2022
Hair Faculty and Consultant
International Institute of Cosmetology, ICC
02.2014 - 02.2019
Haur Faculty
VLCC Institute
05.2009 - 12.2013
Senior Beautician
Innoxa Beauty Culture
01.2001 - 09.2006
Bachelor of Arts - History and Sociology
Himachal Pradesh University
Front Office Shift Leader
Deutsche Hospitality
6 2024 - Current
Masters - Tourism, Hospitality and Event Management
Berlin School of Business And Innovation