Dynamic Payment Expert at Hanseatic Bank, specializing in process optimization. Adept at enhancing payment efficiency and managing client communications. Skilled in accounting and quality management, I drive successful project outcomes while fostering strong relationships with stakeholders. In 2024, I took a purposeful 8-month gap year to travel across Australia and Asia, broadening my perspective, strengthening my adaptability, and deepening my personal and professional development. Committed to delivering exceptional results in fast-paced environments.
• Management and optimization of payment processes (SEPA, SWIFT, Instant Payments)
• Collaboration with external service providers and partner banks to ensure smooth payment processing
• Analysis and handling of returns, rejects, and payment disruptions in day-to-day operations
• Preparation and submission of VISA reports to the Deutsche Bundesbank in accordance with regulatory requirements
• Participation in projects aimed at process automation and increasing efficiency in payment transactions
• Support in implementing regulatory requirements (e.g. anti-money laundering, compliance guidelines)
• Coordination with internal departments (e.g. accounting, IT) regarding technical and procedural matters
• Active support in the areas of process optimization, error management, and account reconciliation
• Primary contact for telephone and written communication with clients
• Processing of incoming and outgoing payments, verification of transaction data, and ensuring proper execution of payments
• Supporting project work related to the integration of new IT equipment within the workforce, including system support
• Member of the multiplier team responsible for simplifying and renewing processes, including testing and support
• Built a niche page on Instagram for selling so-called shoutouts
• Independently conducted cold outreach to potential clients
• Supported clients in building and growing their Instagram channels
• Executed brand collaborations and product placements
• Customer consultation and support regarding account management, payment transactions, investments, loans, and insurance
• Administration of current and savings accounts as well as processing of loan applications and creditworthiness checks
• Organization and support in controlling, human resources, and the execution of administrative tasks
Including ensuring compliance with legal regulations