Mondaycom
Jawad Ul Hassan Ali Tarar Qamar
Project Management Professional (PMP)
Hamm
Summary
Energetically led teams at Buendia Tours, enhancing client satisfaction and fostering strong relationships, which skyrocketed referrals. Mastered customer service management and cultural awareness, significantly boosting repeat business. Achieved remarkable employee retention at Four Star Pizza through effective team leadership and problem-solving skills, ensuring operational excellence and superior service quality.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Tour Manager
Buendia Tours
12.2022 - 03.2024
- Implemented contingency plans during unforeseen events or emergencies to minimize disruptions to overall tour experience.
- Enhanced client satisfaction by personalizing tour itineraries based on specific interests and preferences.
- Increased repeat business with exceptional customer service and attention to detail throughout the entire tour process.
Store Manager
Alis Asia Store GmbH
05.2020 - 09.2022
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Operations Manager
Four Star Pizza
07.2017 - 04.2020
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Master of Science - Business Administration
Vrije Universiteit Amsterdam
Amsterdam 04.2001 -
Bachelor of Science - Business Administration
Swiss School of Business And Management
Geneva 04.2001 -
Skills
Cultural Awareness
Team Leadership
Customer Service Management
Staff Management
Risk Management
Team Development
Problem-Solving
Software
Jira
Microsoft Office
Adobe Premiere
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Advanced (C1)
Portuguese
Upper intermediate (B2)
Urdu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Punjabi
Bilingual or Proficient (C2)
Certification
PMP - Project Management Professional
Timeline
PMP - Project Management Professional
07-2024
Agile with Atlassian Jira
07-2024
Monday.com Project Management- Advanced
07-2024
Tour Manager
Buendia Tours
12.2022 - 03.2024
Store Manager
Alis Asia Store GmbH
05.2020 - 09.2022
Operations Manager
Four Star Pizza
07.2017 - 04.2020
Master of Science - Business Administration
Vrije Universiteit Amsterdam
04.2001 -
Bachelor of Science - Business Administration
Swiss School of Business And Management
04.2001 -
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