Summary
Overview
Work History
Education
Skills
Music, Travelling, Meeting New people
Languages
Timeline
Generic

Jaya Bhatia

Regensburg

Summary

Proven IT Support Specialist with a track record of enhancing system efficiency and reducing call handling time by implementing diagnostic protocols at HCL Technologies (OSRAM). Skilled in mobile device support and helpdesk call support, I excel in fast-paced environments, demonstrating exceptional problem-solving abilities and teamwork. Adapt quickly to new technologies, ensuring seamless hardware and software integration.

Overview

9
9
years of professional experience

Work History

IT Support Specialist

HCL Technologies ( OSRAM )
01.2020 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Used ticketing systems to manage and process support actions and requests.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Answered questions and provided information to customers about new software or hardware.
  • Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
  • Reduced call handling time, implementing efficient diagnostic protocols.

Unternehmensrisiko-Ermittler

Amazon Development Center
04.2017 - 04.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked well in a team setting, providing support and guidance.

Kundenservice

Concentrix Daksh Services
06.2015 - 04.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Education

Bachelors of Commerce - Business Administration

Delhi University
India
04-2013

Skills

  • Mobile Device Support
  • Help Desk Experience
  • Helpdesk call support
  • Ticketing system proficiency
  • Hardware maintenance
  • Software Installation

Music, Travelling, Meeting New people

I love how music, traveling, and meeting new people add so much to life.

  • Music is something I really enjoy because it helps me relax and express emotions. Whether it's listening to my favorite songs or discovering new sounds, music always makes things better.
  • Traveling is another passion of mine. I love exploring new places, learning about different cultures, and seeing beautiful sights. Each trip brings new experiences and memories.
  • Meeting new people is always exciting because everyone has their own story to share. It’s fun to learn from others, make new friends, and see the world from different perspectives.

Languages

English
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)

Timeline

IT Support Specialist

HCL Technologies ( OSRAM )
01.2020 - Current

Unternehmensrisiko-Ermittler

Amazon Development Center
04.2017 - 04.2018

Kundenservice

Concentrix Daksh Services
06.2015 - 04.2017

Bachelors of Commerce - Business Administration

Delhi University

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Jaya Bhatia