Jayasri Ramanujam

Customer - Telefonica Germany

• Leading Application operations teams
  including Level 2 and Level 3 for 4 Major
  Incident Relevant, 24*7, Critical OSS
  Applications of Telefonica including BMC
  Remedy (Ticketing Tool having 70+
  Integrations), Mobile Application – AppSOLUTE,
  Sitetracker Applicatiion in Salesforce Platform and Netsite
  – Application for Site and Project Management.
• Manage and at same time providing fixes
  for Major Incidents with focus of minimizing
  downtime ensuring rapid service restoration
  and acting as key point of contact for
  Escalation
• Collaborate with problem management and
  cross functional teams to implement root
  cause analysis and develop permanent
  solutions to recurring issues
• Serve as single point of contact for key
  stakeholders, providing updates to
  management, managing Escalations and
  ensuring transparent communication during
  Incidents
• Oversee full lifecycle of ITIL-Aligned
  Incident Management, Incident Resolution
  and escalation to optimize efficiency of IT
  Services
• Coordinate with Service providers to resolve
  escalated issues and ensure service-level
  agreement SLA Adherence.
• Implemented proactive monitoring system
  that reduced critical incident frequency
• Started as BMC Remedy Admin back in 2021
  but became technical lead helping Level 3
  teams at time of incidents. For Application
  like Sitetracker, Company trained me in Salesforce. Being passionate in ERP, Self trained myself in SAP MM and FI Modules with help
  of Udemy.
• Have won Customer appreciations lot of times
  in past 3 years.

Customer - Baxter, Praxair

• Involved in Implementation and Customization
  of Sales Order, Purchase Order, Inventory
  Management, AR/AP, Bill of Materials and Involved in
  Development from Scratch
• Worked on Migration of Data from Legacy
  Systems to JD Edwards Using Z-File Process and also
  Designed Custom Process to import Item and Related
  Data from a Dynamic File from Legacy Tables.
• Experience in writing Technical Design
  Document with Information provided by Customers and
  Involved in Functional Discussions with the Team.
• Experience in Debugging C and NER Business
  Functions. Also Used the ER Debugger tool
  extensively in Applications, Reports
• Worked in Retrofitting from JDE 8.11 to JDE 9.1,
  trouble shooting, log analysis and bug fixing in JDE 9.1
  post retrofitting Enhancement in JDE 9.1
• Involved in Instance consolidations to merge 5
  different region-specific instances into one instance
  Provided user support, training, and
  documentation
• Experience in Applying ESU's and SARs

Customer - Michelin

• Worked as JDE Technical Consultant and Sales
  & Distribution Consultant
• Involved in Customizing Standard Sales Order
  Entry, Shipment confirmation Applications, Sales
  Order and Purchase Order Invoice and Purchase Order
  Print Reports
• Also worked as Sales and Distribution
  Consultant to understand the Client's Business Requirement
  functionally and preparing Functional
  Document and Technical Design Document