Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jayden Fielding Smith

Brisbane

Summary

Dynamic and results-driven professional with extensive experience in sales, client relationship management, and team leadership across diverse industries. Proven track record of leading teams to achieve and exceed targets while fostering a positive and collaborative work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Leader

Allianz
11.2022 - Current
  • Led the team to consistently achieve targets and drive continuous improvement in performance.
  • Developed and implemented Key Performance Indicators (KPIs) to align with business targets and enhance team effectiveness.
  • Adapted to the evolving needs of a growing business, ensuring flexibility and responsiveness in strategies and operations.
  • Managed a high volume of inbound and outbound calls, maintaining quality and efficiency in customer interactions.
  • Prioritized team well-being by fostering a positive work environment and promoting team-first values to ensure a supportive and collaborative culture.

Relationship Manager

ListingDescriptions
09.2022 - 03.2023
  • Sourced new clients to expand the company's customer base and drive business growth.
  • Maintained strong, ongoing relationships with existing clients to ensure satisfaction and loyalty.
  • Utilized freelance writers to produce high-quality content, coordinating assignments and ensuring timely delivery.
  • Conducted weekly catch-up meetings with clients to discuss progress, address concerns, and align on objectives.
  • Negotiated with clients to tailor prices and packages to meet their specific needs and budget constraints.
  • Enhanced online property presentation to improve visibility and appeal, leveraging creative strategies and digital tools.

Recruitment Consultant

ExclaimIT
07.2022 - 10.2022
  • Developed and maintained robust relationships with current, passive, and potential ICT & Digital candidates to support recruitment objectives.
  • Executed strategic headhunting and networking initiatives to identify top talent within the industry.
  • Provided comprehensive contractor care, ensuring a positive experience and ongoing support for all contractors.
  • Implemented innovative alternative sourcing strategies to expand candidate pools and enhance recruitment outcomes.
  • Managed selection criteria and suitability statements to effectively match candidates with client requirements.
  • Conducted targeted candidate sourcing to identify and engage with high-caliber professionals.
  • Executed outbound communication strategies, including calls, to proactively engage with candidates.
  • Conducted in-depth meetings with candidates to assess skills, experience, and cultural fit.
  • Developed and managed job postings and advertising campaigns to attract qualified applicants.

Sales Representative

MyConnect
01.2022 - 06.2022
  • Delivered comprehensive outbound and inbound phone services, ensuring effective communication and support for clients.
  • Maintained exceptional client satisfaction ratings through the delivery of outstanding service and personalized support.
  • Consistently achieved monthly sales targets by effectively promoting product benefits and successfully enrolling new clients.
  • Developed and implemented brand marketing and sales campaigns to enhance brand visibility and drive customer engagement.
  • Executed direct sales strategies from manufacturers to customers, optimizing profitability within the retail environment.

Sales Representative

Bayset
07.2021 - 01.2022
  • Successfully sold a diverse range of waterproofing, concrete, and flooring products across Queensland, catering to a wide customer base.
  • Managed a comprehensive portfolio of 126 clients, including sole traders and companies, ensuring tailored service and support.
  • Consistently met and exceeded monthly Key Performance Indicator (KPI) targets through strategic sales initiatives.
  • Negotiated competitive pricing for each customer, fostering mutually beneficial agreements and long-term partnerships.
  • Cultivated strong relationships with all customers, enhancing loyalty and customer satisfaction.
  • Coordinated and ensured timely delivery of orders directly to work sites, optimizing operational efficiency.
  • Responded promptly to urgent business site meetings, demonstrating commitment and responsiveness.
  • Acquired in-depth product knowledge across all business areas to effectively address customer inquiries and needs.
  • Maintained constant communication with customers to keep them informed of business developments and opportunities.

Sales Consultant

TSA
11.2018 - 07.2021
  • Generated sales for business mobile phone and tablet plans, internet services, phone services, and security systems, driving revenue growth.
  • Consulted with businesses to address billing inquiries, providing expert guidance on adjustments and amendments.
  • Ensured compliance with privacy standards and laws, safeguarding personal and banking information with the utmost integrity.
  • Fostered strong customer relationships and delivered personalized service through email and proactive outbound communication.
  • Analyzed customer requirements and requests to develop tailored service solutions that meet their unique needs.
  • Employed consultative sales techniques to effectively understand customer needs and recommend appropriate products and services.

Education

Diploma - Criminal Justice

TAFE Queensland
Brisbane, QLD
11.2018

High School Diploma - undefined

Cavendish Road State High School
Holland Park, QLD
11.2016

Skills

  • Leadership
  • Relationship Management
  • Adaptability
  • Team Builder
  • Sales and Negotiation
  • Communication
  • Retention strategies
  • Performance improvement
  • Teamwork and collaboration
  • Attention to detail
  • Team motivation

Certification

  • Certificate III in Business
  • Certificate III in Fitness

Timeline

Team Leader

Allianz
11.2022 - Current

Relationship Manager

ListingDescriptions
09.2022 - 03.2023

Recruitment Consultant

ExclaimIT
07.2022 - 10.2022

Sales Representative

MyConnect
01.2022 - 06.2022

Sales Representative

Bayset
07.2021 - 01.2022

Sales Consultant

TSA
11.2018 - 07.2021

High School Diploma - undefined

Cavendish Road State High School

Diploma - Criminal Justice

TAFE Queensland

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