Jazmine Alexander
Summary
Detail-oriented IT Support Specialist and Bookkeeper with strong skills in account management and technical support. Proven ability to enhance user experience by reducing discrepancies and delivering effective solutions. Stay on top of accounting needs by proactively updating journal entries, financial schedules and budget tracking reports. Diligent accounting and office administrative professional with many years of experience in settings. Highly organized, hardworking, and accuracy-driven. Supportive Accounting Assistant known for taking initiative to maintain best-in-class accounting services. Proven history of helping modernize offices while maintaining financial recordkeeping.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bookkeeper
Upwork
Dover
10.2025 - Current
- Managed accounts payable and receivable for multiple freelance clients.
- Processed payroll and ensured compliance with tax regulations and deadlines.
- Maintained accurate financial records using QuickBooks and Excel spreadsheets.
- Conducted account analysis to inform management decisions.
- Analyzed financial transactions, assigning to specific accounts.
- Developed internal control procedures that enhanced accuracy of recordkeeping.
- Reconciled or entered report discrepancies found in financial records.
- Reconciled computer reports with manually maintained ledgers.
- Verified accounting statements, reducing financial discrepancies.
Help Desk Technician
ServerNow
Dover
01.2019 - Current
- Supported users with password resets, account access, system navigation, and software installation to enhance user experience.
- Followed security awareness practices when handling user accounts, company information, and technology resources.
- Learned new systems, processes, tools to quickly support IT services throughout the day.
- Provide clear communication and customer service while assisting users with different levels of technical experience.
- Configured, installed, and updated computer equipment and software applications.
- Documented and updated ticketing system with user interactions and resolutions.
- Tracked computer equipment and supply inventory to ensure availability.
- Identified recurring technical issues and developed solutions to prevent future incidents, improving overall system reliability.
- Troubleshot hardware issues and coordinated with service providers to ensure timely repairs for end users.
IT Support Specialist
Servernow
Dover
08.2023 - 12.2024
- Diagnosed network connectivity issues, resolving user inquiries to restore access and minimize downtime.
- Maintained documentation of technical procedures and user guides.
- Cleared significant backlog of support tickets post-system malfunction, improving response times for users.
- Stayed abreast of latest software developments to enhance job knowledge.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Maintained positive working relationship with fellow staff and management.
- Escalated major hardware or software issues to vendors or technicians, ensuring prompt and effective service resolution.
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT01-2025
High School Diploma -
Dover HighSchool
Dover, DE08-2014
Skills
- Accounts payable
- Payroll administration
- Financial reconciliation
- QuickBooks utilization
- Financial reporting
- Tax compliance
- Data entry
- Customer service
Certification
- Tax preparer (level 1) certification
- Quickbooks Bookkeeper certification
- Intuit bookkeeping certification
- Google career certification IT Supoort
- Google cloud training
Timeline
Bookkeeper
Upwork
10.2025 - Current
IT Support Specialist
Servernow
08.2023 - 12.2024
Help Desk Technician
ServerNow
01.2019 - Current
Bachelor of Science - Computer Science
Western Governors University
High School Diploma -
Dover HighSchool