Joseph Cayouette

At SUSE, I advanced enterprise and open-source documentation by merging technical writing with engineering practices. My work spanned the SUSE Documentation Team, SUSE Manager, Multi-Linux Manager Products, and the Uyuni open-source upstream project, where I built documentation CMS that scaled with product lifecycles and customer needs.

• Administered and evolved global documentation platforms (Antora, DocBook, Asciidoc, Asciidoc-pdf) integrated into CI/CD pipelines using GitHub Actions and OBS.

• Ensured secure, reliable, and high-performance CMS operations aligned with enterprise IT and DevOps standards.

• Designed and implemented automation workflows for content publishing, localization, and release packaging.

• Integrated Docs-as-Code principles, content delivery networks, and semantic metadata into existing IT infrastructures.

• Developed and deployed AI-driven tooling for documentation analysis, SEO optimization, and automated improvement scripts.

• Delivered technical training, onboarding, and process documentation to enhance tool adoption and team efficiency.

• Provided first-line and advanced technical support to global documentation teams.

• Collaborated with IT, software development, and QA to ensure scalable, compliant, and maintainable infrastructure.

• Designed and maintained branding for documentation outputs, including public web endpoints, in-product RPM-based HTML styles, and PDF styling using Asciidoctor PDF.

As an English teacher in Grossenseebach, I taught students across various proficiency levels, focusing on improving their communication, writing, and comprehension skills. I developed engaging lesson plans tailored to individual needs, integrating cultural and linguistic elements to enhance fluency and confidence.

• Planned and delivered English language lessons for students.
• Prepared instructional materials and assessments to track student progress.
• Conducted speaking, reading, and writing exercises to build proficiency.
• Provided individualized feedback and tutoring.
• Worked with parents to target challenging areas to improve proficiency.

I served as a Front Desk Associate at a U.S. Army hotel in Germany, supporting service members, families, and government officials. My focus was on creating a welcoming, efficient, and secure lodging experience that upheld both Army and hospitality standards.

Key Responsibilities
• Managed reservations, room assignments, and check-in/check-out processes
• Coordinated with housekeeping and maintenance to ensure timely readiness
• Assisted guests with inquiries, special requests, and issue resolution
• Processed payments, invoices, and records with accuracy
• Verified guest credentials and enforced compliance with military regulations

As an English teacher in Erlangen, I taught students across various proficiency levels, focusing on improving their communication, writing, and comprehension skills. I developed engaging lesson plans tailored to individual needs, integrating cultural and linguistic elements to enhance fluency and confidence.

• Planned and delivered English language lessons for students.
• Prepared instructional materials and assessments to track student progress.
• Conducted speaking, reading, and writing exercises to build proficiency.
• Provided individualized feedback and tutoring.
• Worked with parents to target challenging areas to improve proficiency.

I managed the AAFES Print Shop, supporting both local and inter-regional clients with design and print services. My role combined operations management with creative design, ensuring efficient workflows, high-quality output, and customer satisfaction.

Key Responsibilities
• Oversaw daily operations, scheduling, invoicing, and inventory management
• Designed and produced visual displays, marketing materials, and collateral
• Delivered solutions on-time and to spec for cross-regional clients
• Created content using Adobe Photoshop, InDesign, Acrobat, and MS Office

Skills: Graphic Design · Print Production · Shop Management · Project Coordination · Adobe Creative Suite · Microsoft Office · Marketing & Promotional Materials · Customer Service

Served as a Network Switching Systems Operator (31F), responsible for establishing, maintaining, and securing tactical communication and data networks supporting global military operations. Played a key role in deploying and operating what was then the largest tactical mobile network in history, ensuring continuous, secure, and high-capacity communications across mission-critical environments.

• Deployed and maintained mission-critical communication systems and network infrastructure.

• Configured and secured tactical network nodes, satellite terminals, and switching systems.

• Acquired deep understanding of system reliability, redundancy, and operational resilience.