Years of Experience
Javier Colladon
Wacthberg
Summary
Top-notch Cloud Delivery Director with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices and unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issue and win customers' loyalty.
Overview
22
22
50
50
Courses and Certifications
5
5
Languages
Work History
Director of Public Cloud
Orange Business Services GmbH
06.2022 - Current
- As Public Cloud Delivery Director, my main responsibilities are Public Cloud Service Portfolio, Delivery teams and Delivery Strategy for professional, Managed and Consultancy Services for DACH
- Designing and Implementing the Go To Market Strategy for Public Cloud Services in DACH Region
- Management (Operations and Disciplinary) of the Public Cloud Specialists team
- Managing the Relationship and Strategy regarding the Hyperscalers (AWS, Google and Microsoft) in DACH
- Facilitating and Enabling customers for hybrid cloud adoption
- My leading accolades for the last two years: I Developed the Public Cloud Business Area for professional, managed and consultancy services from 200.000 to 3.000.000 Euros last year
- Designed and implemented a cross-country cooperation framework to leverage the competencies and channels of our European sister companies in terms of HyperScalers and Hybrid Cloud
- Reduced company expenditures by 20% by developing and deploying strategies to reduce shadow IT and Historical Technological Debt
- Achieved 85% trust index in the GPTW survey with the Public Cloud Specialists Team, growing from 56% in the previous year, ranking them first for Orange Business International.
Chief Cloud Architect
Huawei Technologies Deutschland GmbH
02.2018 - 06.2022
- My primary role as Chief Cloud Architect is coordinating the Cloud Architecture teams across multiple local business units to ensure the Cloud Business Architecture is closely aligned with the Business Strategy and Technology Strategy, satisfying all cloud architecture requirements
- Provide thought leadership and be a trusted technical adviser to our customers' business and technology leadership teams
- I manage a team of 10 Enterprise Cloud Architects in France, Germany and Spain, and I’m the technical leader of 20 Solutions Architects in 5 projects
- As a community contributor and evangelist, I’ve also provided more than five articles on the Open Telekom Cloud Technical Blog and contributed to the open-source community on the Terraform and Ansible Open Telekom Cloud integrators
- I was recognised with the Future Star 2021 Award for bringing Open Telekom Cloud to the necessary standards to become a mature and robust Public Cloud Contender in the German and European Markets
- I was recognised with the Pioneer Award 2022 for my contributions to developing the Open Telekom Cloud security services portfolio, achieving during my short term as Product Owner, SOC1-2-3 and C5 Certifications.
Cloud Solutions Architect
Amazon Web Services
09.2015 - 01.2018
- As a Public Sector Solutions Architect, I helped customers in central government bodies, healthcare, education, NGOs and NPOs to build architectures and provide guidance across the multiple services and features of the AWS Cloud
- I’ve led several immersion days with participation from 10 to 65 persons and delivered Serverless and Summerian tech talks at Oxford University and Universidad Politecnica de Catalunya
- My main focus was Spain: Education and Government; UK Healthcare, Government and NGO, and many other countries within the EU like Sweden, Finland and Italy
- I became a referent and TFC member for HPC, Networking, Landing Zones and Cloud Migration
- I’ve mentored more than 25 new employees and provided support for all the newcomers to the team, and I’ve contributed to the recruitment process with more than 100 phone and face-to-face interviews
- I was awarded the Engineer of the Month Award in AWS for my contributions above and beyond the call of duty.
Azure Support Engineer
Microsoft Argentina
11.2014 - 08.2015
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
- Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
- Contributed to the growth of the support team by participating in the hiring process and mentoring new hires.
- Advanced client understanding of product capabilities by crafting clear and concise user guides, fostering increased adoption rates and overall satisfaction.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Customer Support Engineer
Symphony Teleca
03.2013 - 11.2014
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Streamlined support processes for faster issue resolution and increased efficiency.
- Collaborated with cross-functional teams to improve product quality and reduce customer complaints.
- Reduced response times by optimizing ticketing system workflows and prioritizing high-impact issues.
- Spearheaded initiatives aimed at improving first-call resolution rates, positively impacting overall customer satisfaction scores.
- Demonstrated exceptional analytical skills by diagnosing complex software issues promptly and escalating them when necessary.
- Trained customers to use and maintain equipment to reduce service issues.
- Generated reports to track performance and analyze trends.
- Patched software and installed new versions to eliminate security problems and protect data.
Service Delivery Consultant
Hewlett Packard Enterprise
07.2007 - 08.2013
- Improved service delivery efficiency by streamlining processes and implementing best practices.
- Enhanced customer satisfaction levels by promptly addressing concerns and providing tailored solutions.
- Optimized resource allocation for better project management and timely completion of tasks.
- Developed strong relationships with clients, maintaining open communication channels for smoother collaboration.
- Mentored junior team members, fostering a collaborative work environment that encouraged professional growth.
- Collaborated with cross-functional teams to ensure seamless integration of services, achieving higher client satisfaction rates.
- Managed multiple projects concurrently, prioritizing tasks effectively to meet deadlines without compromising on quality standards.
- Effectively resolved escalations from clients or team members by taking prompt corrective actions while adhering to company policies and procedures.
Network Manager
Fiat Auto Argentina
10.2005 - 07.2007
- Improved network performance by implementing advanced monitoring tools and troubleshooting techniques.
- Enhanced network security through the deployment of robust firewalls, intrusion detection systems, and access control measures.
- Streamlined network operations by consolidating multiple platforms into a unified management system.
- Reduced downtime with proactive maintenance, regular updates, and prompt resolution of technical issues.
- Manager (Operational and Disciplinary) of the Field Support Engineers in Cordoba and Buenos Aires.
Junior Network Administrator
La Docta.com
06.2002 - 09.2005
- Installation, administration and maintenance of the Infrastructure and networking for the first wireless Internet Service Provider in Cordoba, Argentina
- My role included a relationship with the carriers (Telecom Argentina and Telefonica de Argentina) in the procurement process, installation and configuration of the T1 and CE+T equipment
- I was part of the development team that produced our first wireless-based voice-over IP gateway, based on asterisk, and the engineering team that had the Wireless Access Point cards, 100% manufactured in Cordoba Capital.
- Enhanced network performance by conducting regular system maintenance and troubleshooting connectivity issues.
- Supported IT infrastructure with routine backups, ensuring minimal downtime in case of data loss or failure.
- Improved network security through implementing firewalls, monitoring access points, and updating antivirus software.
- Optimized network configurations for increased efficiency by regularly assessing and updating hardware components.
Education
Bachelor of Science - Networking
Fundacion Proydesa
Cordoba ArgentinaMBA - Information Technology
University of Cumbria
London, UK12.2025
Skills
- Business Development
- Strategic Vision
- Decision Making
- Strategic Planning
- Conflict Resolution
- Transformational Leader
- Analytical Thinking
- Business Acumen
- Multicultural Team Building
- Excecutive Leadership
- Easily Adaptable
- Strategic Negotiations
Accomplishments
Engineer of the Month, 2016 (AWS)
Future Star 2021 (Huawei Technologies)
Pioneer Award 2022 (Huawei Technologies)
Certification
MIcrosoft Certified Professional
Cisco Certified Network Administrator
AWS Certified Solutions Architect Associate
Languages
spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
italian
Bilingual or Proficient (C2)
Portuguese
Intermediate (B1)
german
Elementary (A2)
French
Beginner (A1)
Timeline
Director of Public Cloud
Orange Business Services GmbH
06.2022 - Current
Chief Cloud Architect
Huawei Technologies Deutschland GmbH
02.2018 - 06.2022
Cloud Solutions Architect
Amazon Web Services
09.2015 - 01.2018
Azure Support Engineer
Microsoft Argentina
11.2014 - 08.2015
Customer Support Engineer
Symphony Teleca
03.2013 - 11.2014
Service Delivery Consultant
Hewlett Packard Enterprise
07.2007 - 08.2013
Network Manager
Fiat Auto Argentina
10.2005 - 07.2007
Junior Network Administrator
La Docta.com
06.2002 - 09.2005
Bachelor of Science - Networking
Fundacion Proydesa
MBA - Information Technology
University of Cumbria
MIcrosoft Certified Professional
Cisco Certified Network Administrator
AWS Certified Solutions Architect Associate
Quote
Born with the gift of laughter and a sense that the world was mad.
Rafael Sabatini
Interests
Ancient History
Technology
Music
Artificial Intelligence
Innovation and creativity
Computer Games
Role Playing Games
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