Jeremy DiFilippo
Hockessin,DE
Summary
High-performing product manager and experienced leader with over 15 years of experience in project management and banking, specializing in complex digital transformation initiatives and client co-creation. Skilled in leading agile teams and delivering innovative products in a highly-regulated and fast-paced environment.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Global Product Manager SVP - Liquidity Management Services
Citi
New Castle, DE
04.2023 - Current
- Designed and implemented strategic initiatives to enhance Citi's global liquidity management offerings.
- Spearheaded launch of Citi's 24x7 real-time funding liquidity management capability.
- Directed Epic and User Story development for multiple products as Product Owner, enhancing product alignment with user needs.
- Drove successful platform rationalization efforts, exceeding annual commercialization and revenue targets.
- Prioritized investments based on quantitative client needs and competitive landscape, ensuring strategic resource allocation.
- Managed risk for all new product offerings by conducting reviews with compliance, fraud, legal, and new product committees.
- Directed global product strategy aligning with market trends and customer needs.
- Collaborated with cross-functional teams to enhance product features and performance.
Product Manager SVP - Digital Channels
Citi
New Castle, DE
01.2019 - 04.2023
- Led digital transformation initiatives enhancing user experience on CitiBusiness Online and Gateway (Citibank commercial banking platforms)
- Developed and launched Alerts as a Service capability, improving client engagement on Citi's Gateway commercial banking platform
- Redesigned System Administration, Payment Initiation, and Dashboard functions on CitiBusiness Online and Gateway, streamlining user access and functionality
- Conducted client interviews for UI usability testing and feature prioritization
- Mentored junior product managers, fostering skills in agile methodologies and best practices.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Analyzed metrics to measure product performance.
Global Sales Account Manager VP
Citi
New Castle, DE
09.2017 - 01.2019
- Analyzed client needs and provided tailored cash management solutions for Fortune 500 companies.
- Presented to client treasury teams (CFOs, Treasurers, Controllers) during relationship reviews and sales proposals to drive engagement and align solutions
- Advised senior treasury contacts on cash management strategies, identifying cross-selling opportunities that strengthened client relationships.
- Provided expertise to the account management team on Citi's channels and payments product offerings.
- Developed and maintained strong client relationships to drive account retention and growth.
Global Implementation Project Manager VP
Citi
New Castle, DE
12.2015 - 09.2017
- Directed multi-region projects in Treasury and Trade Solutions, ensuring seamless implementation and alignment with business goals.
- Mentored and coached team of 10 project managers, enhancing their project management skills and capabilities.
- Provided triage for client issues and escalations, facilitating timely resolutions and minimizing project disruptions.
- Developed training materials and trained implementation staff on new products and enhancements
Senior Enterprise Project Manager
WSFS Bank
Wilmington, DE
02.2015 - 12.2015
- Led key initiatives including external website redesign, consumer mortgage platform upgrade, and EMV chip card implementation to enhance customer experience and security
- Managed enterprise-wide projects across various business lines to ensure alignment with organizational goals
- Reported on risks, critical path items, and KPI's to senior executive stakeholders, providing insights for informed decision-making
- Defined business requirements and tracked all deliverables with project plans
Section Manager, Implementation SVP
Citi
New Castle, DE
10.2013 - 02.2015
- Led resolution of client escalations, addressing missed deliverables, product gaps, and production issues to restore client trust
- Managed team of project managers to ensure project completion and client satisfaction
- Trained, mentored, and coached project managers to achieve personal development goals and enhance team capabilities
Senior Implementation Project Manager VP
Citi
New Castle, DE
08.2007 - 10.2013
- Managed project delivery of complex end-to-end global banking solutions to Citi's corporate clients
- Orchestrated file testing between external clients and internal technology teams to ensure successful integration
- Maintained comprehensive project status reports and artifacts to ensure alignment among stakeholders
- Developed and communicated risk migration plans to mitigate potential project disruptions
- Served as subject matter expert for domestic payments
Skills
- SAFe Agile methodology
- Product lifecycle management
- Pricing strategy
- Product roadmapping
- Business process improvement
- Data-driven decision making
Certification
- PMP - Project Management Professional Certification - Project Management Institute
- CSPO - Certified Scrum Product Owner Certification - Scrum Alliance
Timeline
Global Product Manager SVP - Liquidity Management Services
Citi
04.2023 - Current
Product Manager SVP - Digital Channels
Citi
01.2019 - 04.2023
Global Sales Account Manager VP
Citi
09.2017 - 01.2019
Global Implementation Project Manager VP
Citi
12.2015 - 09.2017
Senior Enterprise Project Manager
WSFS Bank
02.2015 - 12.2015
Section Manager, Implementation SVP
Citi
10.2013 - 02.2015
Senior Implementation Project Manager VP
Citi
08.2007 - 10.2013