Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jean Claude MBAYIHA

Hannover

Summary

Experienced with designing and implementing telecommunications systems to enhance communication efficiency. Utilizes advanced troubleshooting techniques to resolve complex network issues. Track record of optimizing network performance and ensuring seamless connectivity.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Logistics & Supply Chain Associate

Amazon Logistics and Supply Chain
10.2024 - Current
  • Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
  • Collaborated with cross-functional teams to identify areas of improvement in the supply chain process, leading to increased operational efficiency.
  • Resolved discrepancies in shipment deliveries promptly, minimizing delays in order fulfillment processes.
  • Enhanced supplier relationships through effective communication and collaboration, resulting in improved delivery times and product quality.
  • Comply with established safety procedures and guidelines.
  • Coordinate production and shipping schedules and ensuring that they are within budgetary and time constraints.
  • Monitor Loading and unloading delivery trucks and transporting merchandise to and from the warehouse
  • Confirm goods and/or merchandise information and ensuring that they match that of the work order.
  • Examine merchandise for damage, flaws, and/or irregularities
  • Oversee the finalization of the work order and updating the database with the use of relevant software programs.
  • Label and stockpiling merchandise according to size, shape, and type.
  • Monitor work performance and handling warehouse issues.

IT/Telecoms Network Ops Engineer

Mobile Telecommunications Network
12.2018 - 09.2021
  • Deliver and supervise delivery of software and system development to ensure efficient production.
  • Prepare status reports and enhance integration to evaluate all upgrading production infrastructures.
  • Monitor and check Telecoms systems, ISP connection, firewalls and VPN gateways.
  • Design and prepare update for all trouble tickets through various troubleshooting programs and upgrade ticketing systems.
  • Manage rolling out and resolve complicated issues via Vendor's agency.
  • Prepare files and archives with accuracy, status reports and upkeep of schedule routine system maintenance.
  • Provide technical assistance and formulate equipment configuration as client requirement.
  • Suggest improvements to methods and processes in order to support the continuous improvement of IT services.
  • Follow set emergency response processes and procedures as required to provide support in enabling emergency Network assistance needs to be met.

Business Development Supervisor

Mobile Telecommunications Network Ltd
12.2015 - 12.2018
  • Managing Branch Business Operations & Sales Development.
  • Listing to the trends of the market and direct the market research efforts of the company and push sales revenues.
  • Driving the Sales agents’ productivity and extracting the best performance.
  • Monitor and analyze outcome and suggest Business and remedial actions.
  • Prepare performance forecasts and leading the team to the goal and achieve the target.
  • Build the customer base in sake of attainment of sales targets.
  • Quality assurance process (Vetting the all required components based on the policy).

End-User System Support

MTN Call Center/Consultants for Effective Trainings Ltd
04.2014 - 12.2015
  • Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization to ensure efficiency and effectiveness run.
  • Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
  • Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
  • Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions, while performing routine deployments.
  • Responsible for capacity, storage planning, and database performance.
  • Follow set emergency response processes and procedures as required to provide support in enabling urgent assistance.

Research & Systems Clerk

USAID Project/Family Heath International (FHI 360)
12.2012 - 12.2013
  • Design research plans for data gathering and analysis. Maintain data integrity across multiple databases.
  • Participate in interpreting data analyses and developing action plans accordingly.
  • Design, update and maintain multiple databases.
  • Assist Application Development team to create and implement data strategies, design and build data flows and develop conceptual data models.
  • Perform reverse engineering of physical data models from databases and SQL scripts.
  • Analyze data models and physical databases for any variances and discrepancies.
  • Perform data research, analysis, and logical data modeling to validate and document the usage of business data artifacts.
  • Develop and document data model elements according to established standards and guidelines.
  • Review the development of software systems, using scientific analysis and mathematical models, to predict and measure outcome and consequences.

Client Service Representative

MTN Call Center/Consultants for Effective Trainings Ltd
12.2010 - 12.2013
  • Ownership of customer issues with high flexibility and opportunity identification.
  • Adherence while raising up the customer issue to peer or to higher level.
  • Provide accurate information on MTN products or services to clients.
  • Create a (portfolio) closed loop process where customers suggestions should be heard and hence in implementation.
  • Identify and suggest possible improvements on procedures Requirements both on MTN Business level.
  • Ability to diagnose and resolve basic technical issues.
  • Quality assurance process (Vetting the all required components based on the policy).

Education

Bachelor of Science - Electronics And Telecommunications Engineering

National University of Rwanda/ KIST
KIGALI, RWANDA
09-2013

High School Diploma -

St.Nicolas-Joseph Kiruhura
RWANDA
12-2008

Skills

  • Microcontroller-Arduino/ Integrated circuit
  • Ms Offices, C,JavaScript/OOP, R-Programming
  • OSS Command
  • Epi-info
  • SPSS
  • STATA
  • Complex problem solver
  • Effectiveness of communication
  • Creative design & Innovation
  • Ownership
  • Lean methodologies
  • Six sigma
  • Supplier relationship management
  • Warehouse operations
  • Supply chain optimization
  • Forecasting accuracy

Certification

  • Customer care and Sales
  • SQL, ORACLE

Languages

English
Advanced (C1)
German
Elementary (A2)
French
Upper intermediate (B2)

Timeline

Logistics & Supply Chain Associate

Amazon Logistics and Supply Chain
10.2024 - Current

IT/Telecoms Network Ops Engineer

Mobile Telecommunications Network
12.2018 - 09.2021

Business Development Supervisor

Mobile Telecommunications Network Ltd
12.2015 - 12.2018

End-User System Support

MTN Call Center/Consultants for Effective Trainings Ltd
04.2014 - 12.2015

Research & Systems Clerk

USAID Project/Family Heath International (FHI 360)
12.2012 - 12.2013

Client Service Representative

MTN Call Center/Consultants for Effective Trainings Ltd
12.2010 - 12.2013

Bachelor of Science - Electronics And Telecommunications Engineering

National University of Rwanda/ KIST

High School Diploma -

St.Nicolas-Joseph Kiruhura

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Jean Claude MBAYIHA