Jeannette Benedetto
Customer Service Coordinator
Alton
Summary
An experienced multilingual coordinator with strong customer relations through UK and International services with liaison experience including airlines and management assistance, seeking a new opportunity with international links to expand skills and tackle new challenges. Obtained over five years of experience in administrations and customer care relations at a professional and organized manner.
Overview
30
30
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Onboarding Customer Support
Amazon UK - Contract
Remote
05.2023 - Current
- Dealing with daily emails, requisitions, onboarding set up of clients, giving support to Commercial teams and also operations for drivers, updating data bases and dealing with issues in a daily basis, giving support to the Amazon Spanish team as well in all those tasks same as UK.
Contract Assistant
Johnson Controls UK - Contract
12.2022 - 04.2023
- Dealing with orders, customer service office duties, managing phones, parcels, dealing with purchase orders, arranging engineers working schedules for different sites.
Technical Recruiter
Sovos UK - Contract
05.2022 - 11.2022
- Recruiting for different roles for the Lisbon Office mainly technical roles in IT industry, performing KPI, managing reports weekly for Hiring Managers and Line Manager
Resourcer
Contractair/ Resource Group
Basingstoke
08.2019 - 03.2022
- Recruiting pilots as well as assess their documents before sending to clients whilst maintaining relationships with clients and supporting with new crew’s requests
- Responsible for supporting Spanish Office with new clients from Spain and South America.
Purchase Coordinator
Mercado IT - Contract
Valencia
04.2019 - 07.2019
- Purchasing refurbished IT products from different providers around the world to Spain and resell them to Spanish market whilst maintaining logistics, quality control and deliver customerservice.
Customer Care
Avantio International - Contract
Valencia
02.2019 - 03.2019
- Delivering customer service, taking phone calls and queries from clients through Avantio portal who deals with reservations from Booking.com, AIRBNB, Expedia and all other travel providers.
Sales Coordinator
Ultraseal International - Contract
Coventry
09.2015 - 12.2018
- Dealing with customers and orders in the EMEA region, using language skills and supporting the sales team with the import-export production
- As part of the Production department, I was also responsible for shipping companies who transport our products from the UK to all around the world as well as analysis of documents and data entry administration.
Verification Specialist
Entrust - Contract
Reading
12.2014 - 08.2015
- The role included customer service, dealing with orders in the EMEA and Latin America region, using language skills
- As well as dealing with verification process for new requests, looking for legal documents, calling customers trying to solve problems.
Resourcer
Contractair
Basingstoke
07.2007 - 11.2014
- Dealing with new clients in the aviation industry, resourcing pilots and cabin crew, giving support to the sales team trying to attract new clients, supporting with payroll and maintaining administration tasks
- The role also included assessing pilot’s documents before sending to the client, having a direct relationship with clients whilst supporting requests for new crew members.
PA Admin Assistant
Dunavant Enterprises
Memphis
02.2005 - 05.2007
- Preparing offers and undertaking administration daily upon trading cotton from Latin America region to the rest of the world.
Travel Agent
Custom TRVL
Memphis
02.2005 - 05.2007
- Maintaining reservations, ticketing leisure and travel to clients.
Marketing and Sales Manager
Lufthansa
Los Angeles
06.2004 - 09.2004
- Dealing with Spanish travel agencies, visiting and giving them daily support as well as maintaining groups of 200-300 in LAX airport
- Responsible for meeting sales targets as well as general administration and reservations.
Regional Sales Manager
Lufthansa – Japan Airlines – Europamundo Vacaciones
Tegucigalpa
08.2000 - 05.2004
- Supervising staff and TGU and SAP, offices whilst supporting travel agencies, visiting, and dealing with individuals and group reservations
- Responsible for dealing with customers face to face and as B2B in all regions as well as management and sales report and conducting meetings for Central America in Mexico.
Corporate Executive
Maya Travel Agency
San Salvador
08.1997 - 07.2000
- Dealing with companies in El Salvador whilst managing the corporate customers from Banco de Comercio
- Delivering VIP service for customers from the travel agency which included management of office staff, sales and dealing with communication in a daily basis with Airlines and Tour Operators.
Sales and Ticketing
Air France – Japan Airlines
San Salvador
07.1993 - 07.1997
- Delivering customer service face to face to French and Japanese companies whilst supporting travel agencies with their bookings and ticketing sales.
Education
BA Journalism -
Technology University
San Salvador, El Salvador 01.1994 - 01.1997
Skills
Customer Service Coordinato
undefinedAccomplishments
- Office Fire Management
- Safety Essentials
- Behavioural Safety
- CPR
- The Human Factor
Interests
Travel
Reading
History
Cooking
Skills
Word, Powerpoint, Excel, Outlook, Sabre, Worldspam, Amadeus, Axess, Oracle, Trend, ASAC, Sales worksystems, Sage, CRM
Timeline
Onboarding Customer Support
Amazon UK - Contract
05.2023 - Current
Contract Assistant
Johnson Controls UK - Contract
12.2022 - 04.2023
Technical Recruiter
Sovos UK - Contract
05.2022 - 11.2022
Resourcer
Contractair/ Resource Group
08.2019 - 03.2022
Purchase Coordinator
Mercado IT - Contract
04.2019 - 07.2019
Customer Care
Avantio International - Contract
02.2019 - 03.2019
Sales Coordinator
Ultraseal International - Contract
09.2015 - 12.2018
Verification Specialist
Entrust - Contract
12.2014 - 08.2015
Resourcer
Contractair
07.2007 - 11.2014
PA Admin Assistant
Dunavant Enterprises
02.2005 - 05.2007
Travel Agent
Custom TRVL
02.2005 - 05.2007
Marketing and Sales Manager
Lufthansa
06.2004 - 09.2004
Regional Sales Manager
Lufthansa – Japan Airlines – Europamundo Vacaciones
08.2000 - 05.2004
Corporate Executive
Maya Travel Agency
08.1997 - 07.2000
BA Journalism -
Technology University
01.1994 - 01.1997
Sales and Ticketing
Air France – Japan Airlines
07.1993 - 07.1997
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